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Support Agent

77% Flex
Remote: 
Full Remote
Work from: 
Latin America

Offer summary

Qualifications:

Experience in customer support with technology programs, Availability of schedule, Experience with cryptocurrency.

Key responsabilities:

  • Respond to users' needs through ticketing packages
  • Achieve team objectives
  • Report and prioritize user needs
  • Fulfill working day
  • Attend team meetings
Airtm logo
Airtm Fintech: Finance + Technology Scaleup https://www.airtm.com/
51 - 200 Employees
About Airtm
Somos la billetera en dólares digitales más conectada del mundo y el socio estratégico de los emprendedores digitales. Trabajamos para asegurar su crecimiento financiero permitiéndoles ganar, enviar, gastar y proteger su dinero, en cualquier lugar y en cualquier momento. Nuestro propósito es liberar el potencial de los emprendedores digitales, conectando su talento con el mercado global, eliminando las fronteras y asegurando su libertad financiera de manera rápida y con comisiones justas.
See more Airtm offers

Job description

Logo Jobgether

Your missions

About the role:
The commOps support team is responsible for attending and resolving the needs of our users, relying on procedures and tools provided by Airtm, to ensure that we comply with all applicable operational requirements and best practices of our operation.

What you’ll be responsible for:
-Respond and solve the needs of our users through ticketing packages 
-Achieve the objectives set by your team based on the operation
-Report immediate and prioritized needs of our users
-Fulfill a working day
-Attend team meetings.

Experience, skills & stack required:
-Experience in customer support with technology programs
-Availability of schedule
-Have computer equipment and stable internet access
-Demonstrated analytical, empathic skills and teamwork
-Curiosity and proactive
-Familiarity with cryptocurrency
-English speaker  

Required profile

Experience

Industry :
Fintech: Finance + Technology
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Cryptocurrency

Soft Skills

  • Customer Service
  • Analytical Thinking
  • Teamwork
  • Proactivity
Are you interested?

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