Solutions Engineer - Singapore

An Introduction to Primer

The 21st century has witnessed remarkable expansion within the payments ecosystem with the introduction of new payment methods, growth in cross-border commerce, and development of multi-payment processer payment strategies.

The bottom line is payments aren't just another step in the purchasing funnel; they're a strategic asset that facilitates business growth and innovation.

Enter Primer - the world's first unified payment infrastructure, empowering businesses worldwide to unleash their payment potential. By choosing our platform, merchants can take control over their payment stack, create unique commerce experiences, accelerate their roadmap and increase payment success.

Primer's enterprise-grade infrastructure, frameworks, and tooling allow merchants to unify their disparate payment solutions and services to build optimised payment flows tailored to their unique business needs with no code or additional complexity. We strive to make something complex incredibly simple and intuitive.

Our success so far has been reflected in the trust placed in us by category leaders such as Printify, NewLook, Voi, and Dabble, who are using Primer to transform their payments into a growth lever. Moreover, the world's top investors, including Accel, Balderton, Iconiq, and Tencent, have also invested in Primer's vision to rebuild payments and commerce from the ground up.

Join us in shaping the future of payments and commerce. Let's pave the way for a world where businesses can fully realise their payment potential.

There isn’t a single grand definition for what a Solution Engineer (or SE) is. Depending on where you’ve worked, talked to, or even read you might find a number of definitions for it.

At Primer, SEs are a merchant’ trusted advisor and technical partner. From their first meeting with Primer, all the way until go-live, SEs are there to work with our merchants. This means everything from running demos, workshops, debugging issues, and everything that it takes to make merchant’ payments experience the best.

What you'll be doing?

• Working closely with our growing sales team to identify merchant pain points; and consulting with those merchants on the value of Primer to address those pain points

• Providing technical expertise to the sales team to partner with them in business development

• Translating business requirements into technical solutions, and translating complex technical concepts into simple language

• Driving forward client engagements via discovery sessions, solution design workshops, product demos, developer Q&As, and more

• Collaborating with our Product team, using your market learning to identify feature enhancements, as well as new features entirely, that we can bring to market to best serve our merchants

What are we looking for?

• Previous experience in a merchant facing role with a complex API product, ideally in payments

• Confidence and ease in leading discovery sessions, joining presentations at C-level, and working with technical counterparts at some of the largest merchants

• Deep interest or knowledge about tech. Being able to understand, explain, and design complex technical specifications is key.

• Creativity and improvisational skills. Rarely are two merchants alike, and you don’t always have days to prepare for them.

• Great communication & presentations skills - you can make the complicated sound simple and interact with stakeholders, technical and non-technical, alike

• A collaborative approach - to efficiently work with clients, partners, and internally, with Product, Engineering, and Sales

• Drive and motivation; we’re growing fast and we want you to grow with us!

• Someone who gets things done and makes an impact

• Experience working in a fast-paced and scaling environment

What’s the culture like at Primer?

We’re building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way).

We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workstations, our annual company retreat, and co-working space access worldwide.

Finally, let’s go ahead and say it. The work that we do is challenging. Startups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there’s a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It’s never a challenge that you will face alone.

Our benefits:

• We are fully remote

• Competitive share options

• Uncapped holiday, with 25 days minimum to be taken

• Co-working space access

• Workations & company retreat

• The best equipment for your role

• £500 towards your home office setup

• Generous learning budget

• Medical insurance

• A broad set of additional perks and benefits (depending on location)

Don’t meet every single requirement?

At Primer, we’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs—see our diversity commitment statement for more details

Equity, diversity, inclusion and belonging policy

Primer adopts a zero-tolerance approach to discrimination.

We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.