Offer summary
Qualifications:
Bachelor's degree or equivalent combination of education and experience, Minimum 5 years of Enterprise support for telecom/omnichannel services, Strong analytical skills and data-driven decision-making ability, Proven team leadership and management skills, Excellent verbal and written communication skills.
Key responsabilities:
- Oversee omnichannel communication services optimization
- Mentor OCS team, collaborate with cross-functional teams
- Analyze performance metrics to identify optimization opportunities
- Build partnerships to enhance customer experience
- Develop documentation and quality assurance processes for operations