Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands (including our own Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform.
Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop’s investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs.
Visit www.superloop.com to learn more.
Key Responsibilities
• Providing exceptional customer service
• Monitor and support clients, providing higher level support and analysis to other support
teams.
• Troubleshoot problem areas as required, providing in depth network support to both
support and project teams.
• Ensure that business critical services on the network are reliable and secure.
• Analyse the needs of the corporate customers and design network solutions, implement
them, configure and test routers and switches
• Working with third party providers as well as large business clients in order to resolve any
problems and come up with appropriate solutions to new requirements.
• Create and maintain documentation as relating to network configuration, network mapping,
processes, and service records.
• Configure networks to ensure smooth and reliable operation for fulfilling business objectives
and processes.
Qualifications and Experience
• IT related degree and/or MSc
• Minimum of 3 years customer support in the ICT industry
• Excellent communication skills; both verbal and written
• Ability to work independently as well as in a team in a high-pressure environment.
• Ability to problem solve and make informed decisions.
• Ability to liaise between customers and stakeholders to ensure customer satisfaction.
• Experience with managed modems, routers, firewalls, networking and broadband services
• CCNA/CCNP and any other Cisco certifications
• Advanced knowledge level of Networking and TCP/IP
• Working knowledge of VPN solutions (IPsec, DMVPN and MPLS)
• Good knowledge of routing BGP, OSPF and LAN, WAN, VLAN technologies
• Advantageous to have Palo Alto Certifications (PCNSA/PCNSE) or SD-WAN/SASE knowledge.
• Familiarity with Layer 1 technologies (UTP, Fiber
What can we do for you?
As we grow and evolve, we want you to as well.
We’re progressive.We understand that life exists outside of work which is why we have a flexible approach to the way we work.
We’re innovators.Innovation is part of our identity, which is why we celebrate the uniqueness of yours.
We’re easy-going.We pride ourselves on creating a fun, casual and relaxed environment. Ditch the corporate attire if you want to - embrace it if that’s your thing. What matters most is that you’re comfortable when you come to work.
We welcome diversity.We encourage and seek out diversity of backgrounds and opinions, because we know differences challenge us and help us grow.
We give back.In addition to annual and sick leave, we give you the opportunity to spend some paid time away from work doing something meaningful with five personal development days per year. You can use these to help out in the school tuckshop, attend training for your own personal development, or lend a hand to a meaningful charity if you would like to.
We stand by our product.We’re confident we have the best connectivity product on the market so we offer our employees free connection to our home broadband service.
We take care of our people.We provide market-competitive compensation, a collaborative workspace in the center of Colombo, and a range of perks and benefits, including insurance, mental health services and personal and leadership development. We put forth a lot of effort at work and when it comes to having fun, we do the same.
You have the chance to join the opportunity of a lifetime. What are you waiting for?
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