Offer summary
Qualifications:
8 years of Telephony/VoIP experience, In-depth experience with Genesys CX Cloud, Strong cloud-based contact center applications expertise, Knowledge of cloud providers (Genesys, Google Cloud, AWS), Advanced communication, analytical, and management skills.
Key responsabilities:
- Lead installation, implementation, and configuration tasks
- Provide technical guidance to team members
- Collaborate with vendors and Project Management
- Update system configurations and perform documentation
- Handle pre-sales engineering assistance