Match score not available

Customer Success Engineer (Remote)

72% Flex

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Georgia (USA)

Offer summary

Qualifications:

3+ years of customer support experience or in computer network security, Bachelor's or Master's Degree in Computer Science or related field.

Key responsabilities:

Provide platform training, map customer processes, eliminate bottlenecks
Ongoing customer relationship development, proactive guidance, manage communications

Conexess Group Information Technology & Services SME https://www.conexess.com/

51 - 200 Employees

See more Conexess Group offers

Job description

Your missions

Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.

Conexess Group is aiding a client in their search for a Customer Success Engineer in a remote capacity. This is a direct hire opportunity with a competitive compensation package.

Responsibilities:
● Provide platform training for software admins, and analyst users while
supporting various use cases of the product
● Ability to map customer processes, intelligence requirements, and infrastructure into
capabilities/data modeling
● Eliminate any customer or internal bottlenecks impeding problem resolution
● Working knowledge of 3rd party with the platform in order to drive value
for the customer
● Develop an ongoing relationship with the customer and become their advocate for any
feature enhancements or support cases
● Provide proactive guidance and encourage adoption of the platform and
assist in the deployment of new product releases
● Manage the status and internal and customer communications of service requests,
product requests, defects, customer project plans, etc.
● Communicate and coordinate key milestones and deliverables through monthly service
delivery quality, and industry threat assessments and solicit feedback on service delivery
and product capabilities and quality
● Manage the logistical aspects of any customer-facing events
● Travel to customer sites to expedite problem resolution, provide visibility, facilitate communication and project management initiatives
● Work with the Regional Sales Managers (RSMs) and inside sales team to develop upsell sales activities and drive renewals
● Interface with Product Managers on behalf of assigned accounts
● Set and manage expectations with customer’s senior stakeholders and team members

Qualifications:
● 3+ years of customer support experience OR experience in the computer network security
industry
● Bachelor's Degree or Master's Degree in Computer Science or a related discipline OR equivalent experience
● Excellent knowledge of a wide variety of security solutions and technologies, including Linux, network architecture, implementation, and configuration, firewall technologies, proxy technologies, anti-virus, spam and spyware solutions (Gateway and SaaS), malware/security experience
● Comprehensive understanding of the intelligence cycle, information needs, collection, organization, and priority intelligence requirements
● Comfortable writing API integrations and working with a variety of technologies in a dynamic customer environment
● Strong leadership skills with the ability to prioritize and execute in a methodical and disciplined manner
● Excellent oral and written communication and presentation skills with the ability to present to a variety of external audiences, including being able to interact with senior executives
● The ability to understand and articulate both the business benefits (value proposition) and technical advantages of products and solutions

Desired Qualifications
● Experience in training/course creation
● Experience scripting in Python
#LI-Remote
#LI-BF1

Required profile

Experience

Level of experience: Mid-level (2-5 years)

Spoken language(s):

English

Check out the description to know which languages are mandatory.

Hard Skills

Senior Executive Engagement Security API Integration Technical Experience Scripting

Soft Skills

Interpersonal Skills
Leadership
Proactive Mindset
Prioritization
Methodical Approach

Are you interested?

Go Premium: Access the World's Largest Selection of Remote Jobs!

Largest Inventory: Dive into the world's largest remote job inventory. More than half of these opportunities can't be found on standard platforms.
Personalized Matches: Our AI-driven algorithms ensure you find job listings perfectly matched to your skills and preferences.
Application fast-lane: Discover positions where you rank in the TOP 5% of applicants, and get personally introduced to recruiters with Jobgether.
Try out our Premium Benefits with a 7-Day FREE TRIAL.
No obligations. Cancel anytime.

Upgrade to Premium

Find more CSM - Customer Success Manager jobs

SEE MORE JOBS