| Skill | Required / Desired | Amount | of Experience |
| Experience gathering and documenting business requirements (mandatory) | Required | 10 | Years |
| Experience in writing detailed Business Requirements and Functional Design documentation (mandatory) | Required | 5 | Years |
| Experience working directly with senior stakeholders to determine improved business solutions (mandatory) | Required | 5 | Years |
| Experience working with cross functional teams (mandatory) | Required | 5 | Years |
| Experience creating process flow diagrams (mandatory) | Required | 5 | Years |
| Excellent verbal and written communication. Candidate should be able to communicate well with project managers and stakeholders. | Required | 5 | Years |
| Knowledge of business processes (mandatory) | Required | 5 | Years |
| Ability to work independently as well as collaboratively (mandatory) | Required | 5 | Years |
| Strong analytical skills (mandatory) | Required | 5 | Years |
| Delivering and leading end user training sessions | Desired | 5 | Years |
| Microsoft Dynamics CRM Certification | Highly desired | 5 | Years |
| Knowledge of Agile methodologies (SCRUM) (desired) | Highly desired | 5 | Years |
| Strong understanding of the CRM Platform and its functional modules (desired) | Desired | 5 | Years |
| BSc in Business, Engineering, Computer Science or related field, or commensurate experience | Required | 3 | Years |
| Experience serving as the Lead Business Analyst on combined team of analysts and developers (desired) | Desired | 5 | Years |
| User Story documentation | Desired | 2 | Years |
IDMWORKS
Intact Financial Corporation
Global Overview
