Join our innovation team that's focused on building SaaS products. If you are highly driven & passionate person who'd like to build highly scalable SaaS products in a startup type of environment, you're welcome to apply.
The Digital Innovation Team is designed to create products and solutions relevant for enterprises, discover innovations and to contextualize and experiment with them within a specific industry. This unit provides an environment for the exploration, development, testing and application of SaaS solutions. In addition to that it also looks at rapid deployment at scale and sustainability of these solutions for target business impacts
Reports to: Director, Product Engineering
Responsibilities:
We expect you to:
• Provide technical guidance and leadership throughout the product life cycle, from initiation, requirements gathering, architecture, design, development, release management, quality assurance, production and beyond.
• Define target state architecture, with multi-year roadmap and deliver architectural components in incremental product release deliverables.
• Facilitate discovery, architecture, and design workshops to refine expected business outcomes & align on requirements.
• Design customer call flow processes, dynamic routing and integration, natural language processing capabilities, advanced analytics solutions including speech analytics and conversational AI solutions.
• Good understanding of public cloud – AWS/Azure/GCP computing architectures and services
• Define and develop an efficient CI/CD framework for an affective agile product development.
• Experience providing digital experience business automation solutions using AI/ML as well as contact center technologies.
• Create standard architecture documents, best practices, and tools to be used by the internal teams and end clients.
• Work with sales teams to design and present possible solutions to potential new customers, as well as help with RFI/RFP responses.
• Mentor engineers on the team and help build effective engineering practices via tech design reviews, code reviews, etc
Requirements
Bachelor's degree or equivalent in information systems or related field.
• 8+ years of experience in successfully leading, delivering, and evolving large scale software products.
• Minimum of 5 years of experience as an architect in building complex, highly scalable and low latency applications
• Depth and breadth across multiple areas ranging from Service-oriented Architecture, Distributed Systems, Microservices, and familiarity with related concepts like distributed tracing, security, etc
• Hands-on experience in Node.js, React.js, RESTful Web Services, Microservices, Cloud Native application design
• Hands-on experience with AWS and/or Azure, containerization, and container orchestration (Docker, Kubernetes)
• Experience with Genesys, Avaya, Nice, Five9, and other CCaaS platforms is a plus.
• Experience with Twilio and/or Segment would be an added advantage.
• Very strong communication and analytical skills
