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User Support Consultant (all genders)

75% Flex
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Delaware (USA), Oregon (USA)

Offer summary

Qualifications:

You must have a background in Economics, Accounting or a similar field, Strong communication skills in German and English are essential, Experience assisting customers with software challenges is a must, Familiarity with MS Office, especially Excel is required.

Key responsabilities:

  • Act as a point of contact for customers
  • Contribute to knowledge-based articles and guides
  • Assist users with challenges via phone and remote support
LucaNet AG logo
LucaNet AG Computer Software / SaaS SME
501 - 1000 Employees
About LucaNet AG
Dedicated to the Office of the CFO for SMEs, LucaNet provides easy-to-use solutions for Financial Close & Consolidation, Financial Planning & Budgeting, Disclosure Management, ESG Reporting, Tax, Treasury and Liquidity Management. We empower finance teams with a single source of truth to ensure data accuracy, streamline processes, maximize transparency, and make data-driven decisions. By eliminating manual tasks and ensuring data compliance, we free up valuable time and resources for our customers, allowing them to focus on minimizing risks and driving sustainable growth. As part of the LucaNet Group, the acquisitions of Amana and ementexx enrich our software solutions and further enhance our ability to meet the needs of finance and ESG professionals.With a global presence of 15 offices and a strong partner network, we support over 5,000 companies in more than 50 countries.
See more LucaNet AG offers

Job description

Logo Jobgether

Your missions

The Role
Following the recent investment and planned growth by Lucanet, we anticipate that the number of customers using our flagship products, will increase substantially in the near future. Therefore, we require additional user support to ensure all of our customers are getting the most from our product suite. Your role will be to provide assistance to our customers so that they can troubleshoot their problems & issues.

Sometimes this will be something simple like a user input error and you can guide them through our platform to their desired outcome. Other times this will be something more technical that you will be required to liaise with various other teams within our business in order to solve in an efficient & suitable manner for the customer.

This is an exciting time to be joining as we go through a period of sustainable growth, there will be challenges along the way but you are able to play an important part in helping us navigate those and providing a best-in-class service to our customer base.

This is a fully remote role with the opportunity to attend the LucaNet offices in Berlin at your own discretion.
What you'll do
  • Being the single point of contact for our customers
  • Contribute to knowledge-based articles & guides
  • To help our users with challenges (via phone & remotely)
What you bring to the table
  • You have a background in Economics, Accounting or a comparable discipline [ESSENTIAL]
  • You are a strong communicator, both verbally and in writing, across German & English [ESSENTIAL]
  • You enjoy, and have previous experience, helping customers by finding solutions & overcoming the challenges they are facing with their software products [ESSENTIAL]
  • A strong knowledge of MS Office, especially Excel
  • You are a team player but have the ability to work independently when required
Perks at work
  • LucaFlex – We enable you to determine your work schedule and location according to your needs
  • Mobile Work – Sometimes a change of scenery can boost creativity and productivity. And sometimes it’s just time for a break. That’s why we offer you our mobile work options or a sabbatical
  • Team Spirit – We work as a team and like to celebrate as a team, so we take any opportunity to get together, learn together, and celebrate together
  • Learning & Development – We encourage you to pursue knowledge and inspiration and give you the time, space, and budget to do so
  • Charity Time – We support you in taking the time to do some good
  • Health & Wellbeing – We care about your mental health and wellbeing and provide you with the programs to stay fit, productive, and get the support you need.
  • Generous vacations – We encourage you to take time off to relax, travel, and recharge
  • LucaNet.Engage – We support your personal and professional development in a targeted manner with our employee development process
  • Compensation and Company Pension Plan – We are committed to Fair Pay as well as supporting our people also for their future with a company pension plan and/or pension allowances
  • JobRad – We have partnered with JobRad so that you can find your dream bike supported by us
  • Staff Discounts – Thanks to our corporate benefits partner, you can receive a whole bunch of discounts for different areas
Powered by uniqueness
Everybody’s different here and we like it that way. At LucaNet, we are powered by the uniqueness of our people and are committed to creating an inclusive work environment where everyone can grow and feels respected. The more voices we have represented in our business, the more we will all thrive, contribute, and be forward-thinking.
 
That’s why we only want to assess candidates based on qualifications, merit, and business needs. You are welcome at LucaNet for who you are, no matter your gender identity, sexual orientations, personal expression, racial identity, ethnicity, religious belief, and disability status.
People don’t fit into neat boxes, we know that. If you think you’d excel in this position, even if you don’t cover all points, we really want to get to know you and why you’re great for the role. Please avoid including your picture, age, and marital status in your CV.
 
Learn more about our culture and D&I journey
Apply for this job
About us
Every day, we prove that managing financial data doesn’t have to be rocket science with our Corporate Performance Management software solutions.  LucaNet has been growing today to simplify tomorrow since 1999. A single tool that presents financial data in a transparent, easy-to-understand way. Berlin is our home, but you’ll find us wherever reliable financial data is needed with. With offices in over 14 countries across APAC, EMEA and the Americas, more than 3,500 companies in over 50 countries trust LucaNet, including brands like Toshiba, Delivery Hero, PwC, FTI Touristik, Leica, Roland Berger and Vaude.

Find out more about LucaNet as an employer here

Required profile

Experience

Industry :
Computer Software / SaaS
Spoken language(s):
EnglishGerman
Check out the description to know which languages are mandatory.

Hard Skills

Excel

Soft Skills

  • Strong Communication
  • Teamwork
  • Independence
Are you interested?

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