Technical Account Management

When we say “success,” you think “customer.”

At Automattic, we’re looking for seasoned Technical Account Managers (TAMs) to join the Newspack team. It’s the perfect opportunity for people who…

• Are team players but also self-starters who enjoy working autonomously.
• Know what they’re doing and delight in exercising their skills.
• Are experienced running technical projects at various scales.
• Can work on multiple projects at once without losing focus or missing deadlines.
• Take pride in establishing long-term relationships.
• View customers as partners and care about their short-term problems and long-term success. 
• Believe in and excel at constant communication with customers and teammates.

If that sounds like you, this work area at Automattic may interest you:

Newspack

A project of WordPress.com and the Google News Initiative, Newspack helps independent news organizations publish great content and find a path to financial sustainability. As a TAM for Newspack, you will work directly with our growing roster of small- and medium-sized news publishers to migrate their sites to WordPress and launch on the Newspack platform. You'll troubleshoot technical and editor-facing issues as they arise, work with publishers to leverage and optimize Newspack's features and drive the adoption of best practices in digital news publishing and monetization. You’ll also work closely with our product engineers to refine the Newspack product based on experience, expertise, and publisher input. At this time, we’re seeking TAMs in North and Latin America. 

If you believe in Open Source and the Open Web, have serious WordPress experience, and are passionate about understanding customer needs and goals and proposing and executing creative solutions, we’d love to hear from you. Just submit your interest form through the form below to let us know!