Quality Assurance Manager | Health care

Description

We are seeking a Quality Assurance Manager who will manage the Quality Assurance programs across the Company by establishing, optimizing and maintaining processes and objectives to ensure quality standards and efficiency are met.

You will be managing Quality Assurance for  Customer Support and Medical Operations departments located in the US, Europe and Pakistan.

You will be collaborating with top management and key stakeholders across the Company throughout multiple project lifecycles. Outstanding listening skills, a genuine interest in fostering teamwork, a willingness to provide honest feedback, build strong cross-functional processes and collaborations, extreme ownership and result-orientation are keys to the success.

Responsibilities:

• Develop, implement and manage a transparent system of Quality Assurance across the dedicated Departments;
• Develop and implement standardized processes, procedures, and workflows to optimize operations related to Quality Assurance;
• Setup the QA org structure which is capable of supporting all business goals and needs. Recruit, train and develop an effective and efficient QA staff;
• Define key health metrics for all the departments to measure process performance and drive continuous improvement
• Analyzing the Quality trends and data, providing recommendations for improvement, and ensuring consistent, reliable, and quantitative insights are provided to drive improvements and provide an exceptional customer/employee experience and meet Corporate KPIs/OKRs and Health Metrics;
• Support the Operations leadership team in providing consistent direction and feedback to various stakeholders through new and existing processes;
• Assists in the development and delivery of accurate, detailed, timely and user-friendly reports/dashboards for both management and key stakeholders.
• Identify areas for process automation and self-service capabilities to enhance the customer experience.

Requirements

Requirements: -

• 5+ years at Quality Assurance/Control Management role.

• Program or Process Management experience is a plus.

• Experience in the US based company is a must.

• English level: C1+ (similar to native speaking, without local accent).

• BBA/MBA in Business Administration.

• Excellent analytical and problem-solving skills.

• Strong communication and stakeholder management abilities.

• Solid understanding of the latest trends in relevant tools & automation within the QA area.

• Process improvement certifications (e.g., Lean Six Sigma) are a plus.

Who we are: 

MEDvidi is the US based online mental healthcare provider. Our team includes qualified and licensed mental health professionals specializing in treating emotional and mental ailments. We provide online ADHD treatment, as well as the best anxiety, depression, stress, OCD and insomnia treatment. Going to the specialist’s facility for treatment can be difficult and time-consuming for both patients and their loved ones. MEDvidi offers a convenient, efficient, and cost-effective way to receive treatment in the comfort of your own home.

Today, our team is made up of more than 150 employees, located across the world, providing support to a wide range of customers in the US. While most of our employees are remote, many have the opportunity to work on-site at any of our global office locations.