Senior Field Applications Engineer, Solar/PV - Japan

Description

• Works with sales and product management to provide best-in-class Sales Technical support and drive new business in Japan.
• Own all field related activities needed to support Enphase customers, including support for system design, installation, and commissioning of solar and storage systems.
• Understand current and future customer product requirements. Understand customer installation processes and techniques to determine and understand how they can use Enphase products.
• Ensure that customer expectations are clearly communicated to Product Engineering and that the customer fully understands all aspects of the product.
• Ensure that Enphase Product teams are familiar with the specific applications for Japan. Part of this may include taking them (in conjunction with the appropriate salesperson) to see the application and/or customer.
• Work closely with Sales and Customers to identify new product applications with customers.
• Assist the customers in recommending products for Enphase applications. This involves acting as a technical resource for the Integrators, Distributors, and other customer and assisting them on sales calls when appropriate.
• Submit requests to Product Management for new products after it has been determined that existing products will not satisfy the customer’s requirements. These requests should include a summary of the expected market potential of the product.
• Assist Product Management in gathering information on market potential for new products, competitive products and technological trends.
• Ensure that the Sales Group, Product Management, Program Management/Product Engineering, Product Development, Quality and Manufacturing are fully aware and informed of potential new product releases and quality and testing requirements.
• Prepare customer specifications, internal specifications, and internal drawings of Enphase product.
• Initiate Product Management Requests as appropriate for testing and samples required by customers.
• Ensures compliance with federal, state, and local regulations for Enphase products in Japan, and provide certification requirements when needed.
• Support all New Product Introductions in Japan

• B.S, or M.S. in Engineering Degree or equivalent
• Minimum of 5+ years as an application engineer or other engineering role within the solar sector in Japan
• Fluency in English (minimum B2 level) and Japanese (minimum C1 level)
• Proven hands-on experience in the installation, commission and troubleshooting of solar and battery systems
• Proven knowledge of battery storage systems in Japan
• Electrical License strongly preferred
• Knowledgeable of solar government requirements and product requirements, as well as inverters, solar panels, and Japan BOS requirements 
• CAD design experience
• Demonstrated ability to evaluate and solve customer problems.
• Outstanding interpersonal skills and a demonstrated ability to work with all levels of the company
• Excellent communication and technical writing skills
• Self-directed and have a passion for results
• Ability to travel 50% of the time
• New Product Introduction Process experience is a plus
• Technical Presentation skills