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Customer Support Engineer L1 (m/f/d)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

Graduate degree in Electronics, Electrical, or Computer Science Engineering, Knowledge of Microsoft Office Applications and Computer Operating Systems.

Key responsabilities:

  • Respond promptly to customer issues and escalate when necessary
  • Log and track customer issues using ticketing tools like Jira and Zoho Desk
Cuculus GmbH logo
Cuculus GmbH SME https://www.cuculus.com/
51 - 200 Employees
About Cuculus GmbH
We provide software solutions since 2007 for the energy sector and beyond both as in-house installations or as cloud services. Our products combine cutting edge technology with in-depth market expertise and sector knowledge. The ZONOS™ IoT Platform, our core solution, enables to control millions of devices and to process their incoming data. This industrial scale IoT Platform is the basis for tailored solutions that we develop in close cooperation with our customers. Our cooperative working style is reflected in close and longstanding partnering with system integrators, device manufacturers, and software vendors. Cuculus' origin and current head office in Ilmenau (Thuringia, Germany) is supplemented by a further office in Leipzig (Saxony, Germany) and in Erfurt (Thuringia, Germany) as well as by European sales offices. Our Partner Network is completed by local and global partners serving a growing customer base worldwide. This network shares our commitment to provide high quality cutting edge solutions to our customers. Cuculus is actively contributing to addressing the key challenges in the energy markets and has joined different associations to contribute to this.
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Job description

Shape the utilities market of the future with us!
Shape the utilities market of the future with us. Join our team as a full time Onsite Customer Support Engineer in Pune (m/f/d). This job is open to male/female/diverse.
What is the role about?

  • Respond promptly to customer issues, serving as the first point of contact for on-site support. Follow the defined escalation matrix to escalate issues to L2 support when necessary.

  • Work within established support workflows, adhering to processes based on priority and SLA. Ensure efficient and effective issue resolution.

  • Utilize ticketing tools such as Jira, Zoho Desk, and Freshdesk to log and track customer issues. 

  • Off-Hours Support: Be available to respond to customer calls outside regular business hours. Collaborate with the support team to ensure swift issue resolution.

You fit in with us, if…

  • You have a Graduate degree in Electronics, Electrical Computer Science & Engineering from a reputed institute.

  • Excellent knowledge of Microsoft Office Applications and working knowledge of at least one Computer Operating System.

  • Ability to work in a team, keen eye for identification of errors and problem-solving in complex environments.

  • Good presentation and report writing skills.

  •  You are willing to support global customers in their local time.

What’s in for you?

  • Being part of an internationally acting and constantly growing technology company.

  • Flat hierarchies and the chance to really make a difference and see your ideas grow into real projects.

  • Rewarding international environment where employees can thrive both personally and professionally.
  • Competitive salary and benefits package that recognizes your skills and contributions.
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About us
Cuculus is the key to providing utilities to all, while protecting the world’s precious resources. Jointly with our international partner network, we provide cutting-edge software and technology solutions to address utility challenges now and in the future. Cuculus will never tire of creating innovative technology and services that enable utilities and organisations to successfully transition to a new era of providing and managing electricity, water, and gas. The work we do is important for individuals, cities, and entire nations. Our work is serious, but we have fun with it, too. 

       

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Office AppJIRAFreshdeskOperating SystemsZoho Office Suite

Other Skills

  • Problem Solving
  • Verbal Communication Skills
  • Teamwork
Are you interested?

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