iwinBACK helps marketers "win back" the power to understand and communicate with their customers through automation, channel unification, data analytics, easy asset creation, and an intuitive customer journey creator. We bring a new level of efficiency and performance to digital marketing teams by helping them build and manage campaigns and call centre staff, for multiple markets, brands, and segments simultaneously. Real time data analysis with actionable insights help to continually improve KPIs at all stages of the customer lifecycle while reducing the operating, monitoring and reporting burden. We help companies find that extra margin that they know is there, but is currently out of reach. By gathering customer behavioural data and then applying the insights effectively within the iwinBACK system, our clients are able to engage customers in a more meaningful and personalized way. Leveraging a high degree of knowledge about CRM has allowed us to identify gaps that exist in current applications and design software, and then strategically close those gaps, improve product performance and enhance customer loyalty. The evolution of data processing has placed an onus on the quality of engagement rather than the quantity. A tailor made solution that considers the rights of the data controller and the data subject has never been more important. By taking a balanced approach to these rights, iwinBACK has been able to build highly secure, self optimizing and scalable platforms that cater to the needs of both the marketers and their customers. If you would like to know more about building your own custom, automated omnichannel journey platform that will make your CRM more competitive, then reach out through and book a demo through iwinback.com and see how we can help you build an engagement strategy that’s right for your brand!

Job description

Location: Brasil [remote]

Contract Duration: 4 Weeks, renewable

Company Overview:
Our rapidly growing IT operations company has established itself as a major player in the global market over the past 15 years. With physical offices in Canada and Malta, we have a team of dedicated professionals working remotely from around the world. As we continue our international expansion, we are seeking a highly motivated and skilled Website Tracking Agent to join our team.

Job Summary:
We are seeking a contract-based CRM Market Researcher to support the registration, KYC verification, and management of client accounts on our CRM tracking product. The successful candidate will be detail-oriented, organized, and possess excellent communication skills. They must be comfortable working with confidential information and have a strong understanding of KYC compliance regulations.

Key Responsibilities:

Registering clients on our CRM tracking product using the credentials provided by the company.
Conducting KYC verification for clients using their own information and ensuring compliance with all relevant regulations.
Managing client accounts in accordance with assigned account types, which may include logging in, depositing, and other specific actions at given intervals.
Generating regular reports on progress and highlighting any exceptional findings or issues to management.
Communicating with clients as necessary to resolve any issues or concerns that arise during the account management process.

Qualifications:

Exceptional organizational and time management skills.
Strong attention to detail and the ability to work accurately under pressure.
Excellent communication skills, both written and verbal.
The ability to work independently as well as within a team.
No previous experience required.

Mandatory Requirements:

Language proficiency in the targeted country.
ID or Residency card from the targeted country.
Bank account in the targeted country capable of online transactions. Having a credit card is an asset.
Logging in from the country we are targeting, no VPN allowed.

Benefits: