Senior Operations Specialist

Mutual of America Financial Group

Job Title:  Senior Operations Specialist

Location: Remote, USA

Who We Are:

At Mutual of America Financial Group, we help people build the assets they need to achieve greater financial security. Our Company is built upon a solid foundation of integrity, excellence, and social responsibility. Since 1945, we have specialized in providing small and mid-sized not-for-profit organizations and companies with pension and retirement-related services, along with leading customer support. We work diligently to understand the needs of plan sponsors. We provide them with competitively priced solutions so they can help their employees achieve their financial savings goals.

We are committed to bringing talented and motivated people together to help our customers achieve a financially secure future.

Role Summary:

The Role of Senior Operations Specialist will provide training and operational assistance to multiple departments within Administrative Operations.

Responsibilities:

• Maintain superior knowledge in our internal operations, administrative functions, and client services. Directing team to correct departments for client needs.
• Training and Development for new Service Support Teams staff. This consists of onboarding new Service Support Team Staff, advancing existing Team Members knowledge/skillset in applicable job functions, enhancing their job performance, and instilling best practices. May include creation of learning and development materials/content.
• Perform functions in the Defined Benefit Service Team.
• Perform functions in the Aggregation and Monitoring Team including key client support.

Required Qualifications:

• College degree or equivalent work experience in the retirement industry
• Excellent written and oral communication skills
• Well organized and ability to lead and be a part of a team.
• Advanced knowledge of the various Microsoft Office products

Preferred Qualifications:

• 10+ years’ experience in the retirement Industry
• 5+ Years management experience
• Basic knowledge of regulatory and legal requirements affecting pension and savings plans
• Defined Benefit calculation experience
• Salesforce Experience

What we offer you:

• Competitive base salary
• Annual Bonus
• Comprehensive Benefits Package (medical, dental, and vision) that starts day one of employment
• 401(k) Match: You will be eligible to receive up to 9% of your pay (salary and incentive compensation) in company contributions. A non-elective employer contribution of 3%, plus a 100% employer match on employee contributions of up to 6% of pay.
• Parental Leave: 8 weeks fully paid
• Paid time off: 20 days plus two floating personal holidays
• Matching Gift Program: Mutual of America matches donations of $25 or more to your favorite organizations

The salary range below describes the minimum to maximum base salary range for this role.  The role is also eligible for an annual bonus, whereby total compensation may exceed this range depending on individual and / or company performance.

Base Salary Range:

$65,000.00 - $85,000.00

Visit www.mutualofamerica.com/careers for additional details about life at Mutual of America. You can also follow us on Twitter: @mutualofamerica | Facebook: @mutualofamerica

Mutual of America Financial Group provides equal employment opportunity to all qualified employees and applicants for employment regardless of race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, or any other classification prohibited by applicable law. #LI-JB1