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Level 1/2 – IT Helpdesk Analyst

Remote: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

3-6 years experience in IT support, Technical experience with desktop support, Microsoft 365 Administration, RMM, Network troubleshooting.

Key responsabilities:

  • Provide Level 1 IT helpdesk support
  • Desktop support, system administration
  • Manage IT incidents/requests, troubleshoot issues
  • Log/update tickets, provide remote customer support
  • Diagnose/troubleshoot incidents, ensure network functionality
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SupportHub360 https://supporthub360.com.au/
11 - 50 Employees
See more SupportHub360 offers

Job description

Work in Sydney time – 3.30 AM – 12.30OM IST

Work-from-home options

SupportHub360 is looking for the above position for our new client.

  • Excellent verbal and written communication skills
  • A desire to learn and grow
  • A highly motivated team player
  • A proactive addition to our team
  • Ability to prioritise
  • Can work independently
  • Have a great troubleshooting and logical mind.
Role and Responsibilities

A full-time Level 1 IT helpdesk analyst is required and will include the following day-to-day activities.

  • Desktop support
  • Microsoft 365 Administration
  • RMM management
  • BSystem Administration
  • Network troubleshooting
  • Manage IT support incidents/requests/changes
  • Logging and updating tickets
  • Provide remote support to customers via remote connection tools
  • Diagnose and troubleshoot incidents
Skills and Requirements

The successful candidate will hold the following key attributes:

  • Minimum of 3-6 years’ experience in a similar role
  • Technical experience with desktop support
  • Active Directory Management and Administration
  • Microsoft 365 Administration and Support
  • Remote Monitoring and Management experience
  • Mac OS X, Any Linux/Unix variants
  • Network troubleshooting knowledge
Certifications preferred
  • MS-900
  • AZ-900
  • CompTIA IT Fundamentals
  • CompTIA A+
Job Type: Full Time
Job Location: India

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Logical Reasoning
  • Troubleshooting (Problem Solving)
  • Team Motivation
  • Verbal Communication Skills
  • Open Mindset
  • Growth Mindedness
  • Prioritization

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