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NOC Technology

72% Flex
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Philippines

Offer summary

Qualifications:

Experience in military, technical or customer service, Clear communication skills and attention to detail.

Key responsabilities:

  • Monitor network events and resolve issues proactively
  • Perform regular maintenance and track incidents to resolution
Five9 logo
Five9 Large https://www.Five9.com/
1001 - 5000 Employees
About Five9
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty.
See more Five9 offers

Job description

Logo Jobgether

Your missions

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Join the Five9 Network Operations Center team for an exciting opportunity to play a key role in maintaining Five9 Cloud Call Center Services and Application Delivery. The NOC Tech position plays an important roll in providing customers with excellent service.

Key Responsibilities
  • Entry Level NOC Position.
  • Monitor and Identify events proactively resolving issues.
  • Follow standard operating procedures performing day-to-day maintenance on Five9 Network, Telecom and Cloud systems.
  • Test and turn up of SIP and ISDN trunk groups.
  • Report all service impacting issues within 5 minutes of detection.
  • Respond & Resolve Customer escalations within the SLA window.
  • Turn up customer applications & services in accordance with standard procedures.
  • Open and track to resolution carrier and internal tickets.
  • Internal & External Incident Notifications.
  • Monitor Network Security and report and document any breaches.
  • Perform daily, weekly monthly and quarterly maintenance procedures and defined in the Operational Guidelines.
  • Gather and report data on the health and operation of Five9 services.
Required Experience
  • Experience or background in a military, technical or customer service environment.
  • Must be willing to work shifts and participate in on-call rotation (Days/Nights/Weekends).
  • Ability to communicate clearly (both in writing and speech).
  • Able to follow direction.
  • Attention to detail.
Desirable Qualifications
  • Interested in technology.
  • Problem solving skills.
  • Knowledge of Microsoft Office.
  • Knowledge of Linux.
  • Experience with ticketing systems.

Quality of work in:

  • Monitoring/Threshold management.
  • OA/SA communications.
  • Daily data collection/reporting.
  • Accuracy of work in incident response.

Company Benefits:

  • Company stocks
  • Annual merit increase based on performance
  • 15% night shift differential pay
  • Paid Leave with Cash Conversion
  • HMO with free dependents
  • Retirement Plan
  • Life Insurance
  • While on work from home setup: Internet and meal allowance are provided
  • Employee Assistance Program for mental and social well-being
  • Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

#LI-JM2 #LI-Remote

 

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Server MonitoringIncident ResponseLinuxMS Office

Soft Skills

  • Customer Service
  • Excellent Communication
  • Attention to Detail
  • Problem Solving
Are you interested?

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