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Analista de Suporte Júnior

Remote: 
Full Remote
Work from: 
Delaware (USA)

Offer summary

Qualifications:

Degree in technology/programming related fields, Intermediate Excel, basic SQL knowledge, Knowledge of Postman/APIs is desirable, Strong communication skills, reside in Sao Paulo/SP.

Key responsabilities:

  • Activate/maintain WhatsApp lines; create/configure HSM's
  • Maintain active accounts; support clients
  • Provide regular reports (internal/external)
Robbu - Business Communication Solutions logo
Robbu - Business Communication Solutions
201 - 500 Employees
About Robbu - Business Communication Solutions
Meet Robbu, software is about humanity, we are the first generation in the world to have this digital service experience! We are a single-focus startup company founded by two specialists in call center process automation technology. Headquartered in Sao Paulo in the region of Bela Cintra. Our main interest is to help the market discover a new communication experience with its customers, knowing the efficiency of traditional telephone, ura, letter, fax, etc., we always hope to make the most of the communication resources available in the current market. Our initial product was quickly revolutionized by a great need to meet the demands of our customers, making today the great INVENIO. A multi-service platform intelligently centralizing all control of your business management and service through social networks, SMS, Email and chat.
See more Robbu - Business Communication Solutions offers

Job description

Quais serão seus desafios?

  • Atuar com foco no processo de ativações e manutenções de linhas WhatsApp.
  • Criação e configuração de HSM's (High Structured Messages, templates de mensagens WhatsApp).
  • Acompanhamento e manutenção de contas ativas.
  • Suporte ao cliente via WhatsApp/E-mail/Reuniões online.
  • Envio de reports periódicos (interno/externo).

Requisitos, qualificações e habilidades

  • Necessária formação superior em cursos correlatos a área de tecnologia/programação.
  • Conhecimento intermediário em Excel.
  • Conhecimento básico em SQL.
  • Desejável conhecimento de Postman/funcionamento de API's.
  • Otima comunicação oral/escrita (irá revisar e corrigir solicitações de templates de mensagens dos nossos clientes).
  • Residir em São Paulo/SP

Será um diferencial?...

  • Ter conhecimentos adicionais em marketing digital.
  • Ter atuado com suporte anteriormente.
  • Ter atuado em empresas de recuperação de créditos/vendas/atendimento ao cliente.

Required profile

Experience

Spoken language(s):
Portuguese
Check out the description to know which languages are mandatory.

Hard Skills

Postman API PlatformCustomer SupportAPI ManagementSQL (Programming Language)

Other Skills

  • Microsoft Excel
  • Communication
Are you interested?

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