Title : Training Assistant **
Employee Working Location : Remote/Virtual (Canada)
Employment status : Temporary Full-time (13 Months)
Salary band :** $43,086 - $53,858 / year
The Canadian Red Cross (CRC) – one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada’s Best Employers 2024 - is seeking a Training Assistant to join its team.
We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.
Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.
The incumbent will work as part of a dynamic Learning and Development team and in collaboration with the Manager, Learning and Development (L&D), the Training Assistant, is a key role within the Learning and Development team for supporting the administrative and coordination related tasks within the Canadian Red Cross. **
In this role, you will:**
- Review and support with the design, delivery, planning and implementation of learning solutions and paths.
- Support with overall coordination across the L+D life cycle which includes support to design activities, planning and coordination of delivery, inputting course rosters to associated platforms and maintenance of learning materials.
- Maintain L&D trackers, uploading completion reports, reviewing discrepancies and working with the Data team on flow.
- Assists with developing surveys, compiling results, and preparing appropriate reports for Learning solutions/paths.
- Perform basic LMS tasks like creating pages in the LMS and uploading learning paths/ solutions when needed.
- Update and maintain the document and folder structure and information sharing process.
- Review and revise written and visual training materials and job aids.
- Create and review promotional materials to market available training programs and courses.
- L+D mailbox management-ensures prompt response to program client/learner inquiries.
- Support hiring managers with onboarding and orientation processes of new team members e.g., equipment requests, distributions lists, support tools/access to tools etc.
- Contributes to a healthy and safe working environment.
- Perform other duties as required
What we are looking for:
- Certificate in Business Administration, Instructional Design or relevant field.
- Two years experience in a project/program support role or similar job-related work experience, or an equivalent combination of education and experience.
- Strong knowledge and ability in using business support processes and tools (e.g., Microsoft Office suite, Smartsheets, SharePoint, Moodle, databases and/or other tracking systems).
- Superior organizational skills and keen attention to details and timelines are essential.
- Resilience and adaptability to changing circumstances and an evolving environment.
- Demonstrated ability to problem solve under pressure and in a fast-paced environment with tight deadlines/turnaround times.
- Strong relationship building and customer service skills, demonstrated attention to client objectives and quality assurance.
- Fluency in English; working proficiency in French an asset.
- Strong written, verbal and interpersonal communication skills to coordinate a variety of event variables.
- Ability to handle confidential and sensitive information.
- Commitment to gender equality and social inclusion.
Working conditions:
- May include long to moderate hours sitting and using computers and office equipment.
- Ability to work non-traditional hours is required, including working weekends and evenings occasionally.
- May be required to do some light lifting of supplies and materials from time to time up to 20 kg (or another weight).
- Events require a higher than usual physical effort during the preparation phase which includes transport of event materials (lifting and carrying boxes, setting up and dismantling displays).
- Ability to work in fast paced, stressful and often ambiguous conditions.
- This position may require travel to attend conferences, workshops and meetings as required.
- Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
- If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
Qualified applicants are encouraged to apply as soon as possible - those who apply after the selection process has started may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.
If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.
#RegularRecruitment
