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Technical Operation Analyst/Support Engineer - IT Operations

Remote:

Full Remote

Work from:

India

Offer summary

Qualifications:

Graduate in BE/BTech, MBA/MCA.

Key responsabilities:

Provide tech support to French clients
Transform PSD files to digital products
Interact with clients and maintain efficiency
Give product feedback for operational streams

Pixfirst Photography Startup https://www.pixfirst.com

2 - 10 Employees

See more Pixfirst offers

Job description

About PixFirst:

- PixFirst.com is a French startup, founded in 2011 and headquartered in Paris, with the Technology and Operations team based in India, Bangalore.

- We have built a complete digitalised eco-system for school photography.

- PixFirst makes school-photography creative, more revenue generating, professional and hassle-free.

Job Overview :

PixFirst.com is looking for passionate engineers to join us to manage and support European clients.

This is a fully remote position. You can work from anywhere if your internet connection is great.

Roles and responsibilities :

- Tech support for French clients using in-house ticketing system.

- Client on-boarding and account setup

- Complex PSD to PixFirst-digital-product transformation

- You will be working directly under the account managers of our clients.

- Direct interaction with clients via Email and ticketing system will be required

- Maintain operational efficiency and meet support deadlines

- Give product feedback to the dev team to streamline operational processes.

Requirements

Skills required :

- Excellent written and oral communication skills.

- MS Word/ Excel / Google Docs

- Capability to understand and follow any operational process is important.

- Should be able to work well within a team and as an individual contributor

- Knowledge on PhotoShop will be a huge plus

Qualification :

- Graduate BE / BTech

- MBA / MCA

Benefits

Work conditions :

- Full time job

- Package : 3 Lakh per annum

- There will be a probation period of 2 months.

- Fully remote position

- Flexible working hours

- Rapid growth and development

- Performance-driven incentives

Our culture:

- Customers first: PixFirst is a customer-first company, with the focus to create a long term relationship with our clients.

- Quality, Ownership, and Accountability: We are passionate about results and take full ownership of our work. We are performance-oriented and have a drive for excellence. We believe for company growth individual growth is quintessential.

- Collaboration: We encourage collaboration over competition, work in small teams, and believe that teams do better than individuals.

- Growth Mindset: We are adaptable to the changing requirements and needs of a dynamic high-growth company. We encourage each other to take diverse initiatives and develop new competencies.