Technical Implementation Manager - Healthcare

Description

Navina is an exciting AI startup in the field of digital health, which gives physicians a quick yet full understanding of their patients and actionable recommendations throughout the clinical workflow. Navina is becoming core to every physician-patient interaction, as thousands of clinicians across the US use Navina to advance preventive care and reduce missed diagnoses, while at the same time driving improved economics for providers and payers.  

We are actively seeking a Technical Onboarding Manager to play a vital role in the success of our customers at Navina. As a key facilitator in our customer's journey, the Technical Onboarding Manager is essential for ensuring a seamless and efficient integration of our solutions into our customers' daily operations. This role involves hands-on technical integration, serving as the primary point of contact for new customers' IT stakeholders, and serving as the technical subject matter expert for the Navina platform in customer calls and presentations.

This role demands a unique blend of technical expertise, project management skills, product understanding, and a deep commitment to customer success.

Responsibilities

• Oversee all aspects of technical onboarding for new customers, including initiation, integration, testing, and transition to live operations. Ensure projects are delivered on time and meet quality standards.
• Act as the main point of contact for customers’ IT teams during onboarding. Build and maintain strong relationships, addressing concerns and facilitating smooth collaboration.
• Effectively manage and prioritize multiple onboarding projects simultaneously, ensuring timely and successful completion of each project
• Provide expert technical advice and support to the Customer Success team. Assist in resolving complex technical issues during the onboarding process.
• Hands-on technical integration efforts, execute testing procedures, and ensure thorough data validation and integrity 
• Represent the technical aspects of the Navina platform in customer interactions, including calls and presentations. Demonstrate deep product knowledge and problem-solving skills
• Work closely with cross-functional teams, including CS, Product, R&D, and Medical teams, to ensure seamless communication and alignment on customer integration needs.

Requirements

• +5 years of experience in a customer-facing Integration Engineer / Technical Onboarding Manager or equivalent experience at a SaaS company 
• Proven excellent customer-facing communication skills (verbal and written)
• Proven experience with SQL and data analysis
• Proven experience with debugging web applications
• Strong project management skills
• Excellent problem-solving and troubleshooting skills
• Familiarity with the US healthcare industry

How would you stand out?

• Proven experience in programming (JavaScript, Python, Nodejs) - Advantage
• Proven experience in designing and developing automation tools and frameworks to streamline integration processes
• Experience in a fast-growing organization
• Strong presentation skills for all audiences; Ability to articulate thoughts and ideas clearly, concisely, and persuasively, to a variety of different personas
• A can-do attitude
• Detail-oriented

Why You Will Love Us?

• Professional team, great atmosphere, and amazing people (we’re not just saying that!)
• Exciting SAAS startup in a growing market