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Food Delivery Dispatcher - Philippines

Remote: 
Full Remote
Work from: 
Philippines

Offer summary

Qualifications:

Experience in high-paced logistics, Fluent English & communication skills.

Key responsabilities:

  • Dispatch drivers to restaurants efficiently.
  • Monitor and adjust driver progress.
  • Recruit, onboard drivers and manage accounts.
  • Manage customer calls for delayed orders.
  • Update CRM, provide general customer support.
FoodMe Global / Dine Palace logo
FoodMe Global / Dine Palace SME https://www.foodme.mobi/
51 - 200 Employees
About FoodMe Global / Dine Palace
FoodMe integrates App Ordering, sales, marketing, order management and delivery so that you can focus on growing your business.App Benefits & Features*Your App, Your Brand-Save Big on Commissions-Make More Money*Food Delivery at your Door Step-Seamless 3rd party delivery integration-Delivery & Tip payment collection and disbursements*A POS that integrates with your App-Multiple tablet POS stations, including table side-Print order to multiple kitchen stations and bar*Assets to Grow your Brand-Top of the line website-Photography & Videography-Logos & Graphics Creation*Sales & Marketing-Increase Visits and Orders-Email Marketing, Social Media, Push Messages, In-Store Branding& many more...
See more FoodMe Global / Dine Palace offers

Job description

This is a remote position.

Food Courier Dispatcher for an on demand Food Delivery Company.  Based in Toronto Canada.
Responsibilities

  • Ability to Dispatch drivers to restaurants as orders arrive. 
  • Monitor progress of drivers, and to reassign orders if need be.
  • Able to make calls to Customers if delays occur. 
  • Recruiting, Onboarding Drivers under the guidance of Manager
  • Administer Driver accounts and payments.
  • Working hours are Tuesday 4pm -10pm, Wednesday to Sunday from 2pm to 10pm EST (Toronto time)
  • Finding and adding leads to CRM as well as updating the directory, Updating Accounts, Onboarding new delivery clients and updating the rate charts. 
  • Menu item updates, General customer support via Whatsapp
  • Full training and support will be provide. 
Requirements
  • Experience in On Demand Food Delivery, Courier, or other high paced logistics activities.
  • Good knowledge of English. Written and oral
  • Confident to talk to end user/customers in Canada/US
  • High Speed Computer & Internet
  • Dual monitors preferred as well as tablet. 
Benefits
  • Long term Opportunities for Career Growth at Fast growing company.
  • Great Working Environment & Fun Culture
  • Competitive Pay

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Instant MessagingLogisticsPackage DeliverySpeech FluencyMicrosoft Dynamics CRMEffective Communication

Other Skills

  • Multitasking
  • Detail Oriented
  • Customer Service
Are you interested?

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