Customer Success Manager - DACH

Description

Location: Germany (remote)

English- High level

German- Native

Come Hack With Us!

Join us on our mission of protecting organizations against the most advanced attackers in the world!

Pentera is the leader for Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. As a result, thousands of security professionals and service providers worldwide use our platform to guide remediation and close security gaps before they are exploited.

We are a unicorn with more than 350 employees around the globe, with over 850 customers in production in more than 50 countries!

Pentera has won various Industry Awards, including the Frost & Sullivan “Best Practices Award for Global Breach & Attack Simulation (BAS) Market Leadership 2022 and the 2020 Gartner Cool Vendor Award. We are backed by Top tier investors such as Insight Partners, K1 Investment Management, The Blackstone Group, and AWZ.

Penterians are one team with a shared mission. Become a Penterian – change the way the world does cyber!

About the role:

We are looking to hire an experienced Customer Success Manager based in Germany who will be responsible for maintaining and expanding Pentera’s relationship with a portfolio of customers for the DACH region.

The ideal candidate would be experienced in Customer Success Management in the Cyber Security Industry, with a strong technical and commercial orientation and the ability to tailor solutions for various scenarios.

Passionate about delivering a great customer experience and well-versed in handling complex customer needs.

A positive and energetic person with the hunger to grow business and make an impact at an organization set on becoming the number one player in the Security Risk Validation space.  

Roles and Responsibilities:

• Operate as the lead point of contact for all matters specific to your accounts.
• Representing the company at customer accounts and voicing customers’ needs internally, ensuring customer expectations are met.
• Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (mainly on-site) with customers.
• Forecast and track key account metrics.
• Seek growth and sales opportunities within the portfolio of accounts.
• Take ownership of commercial activities with all assigned accounts.
• Develop a technical understanding of Pentera's product.
• Maintain close collaboration with our Sales team and Technical roles, facilitating opportunities while keeping our clients highly engaged.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Manage ad-hoc queries from customer accounts.
• Maintain all information about customer activity within the CRM platform.
• Travel frequently to meetings with targeted customer accounts in the DACH region.

Requirements

• English: high level, German- Native
• 4+ years of proven experience as a Customer Success Manager as part of a global organization, managing global accounts - a Must
• Experience in a Cyber Security company, preferably a startup a Must
• Experience in Renewals and relationship management- a Must
• Based in Germany -a Must
• BA/BSC preferred
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Strong technical, analytical and problem-solving skills.
• Proven ability to juggle multiple projects at a time, while maintaining sharp attention to details.
• Good interpersonal skills, people person.
• Motivation, flexibility, proactiveness, ability to work independently and as a part of a team.

We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome candidates from all backgrounds to join us!