Corporate Quality Associate Manager

Roles and Responsibilities

• Drive implementation of QMS models like ISO 9001/EFQM/COPC/ESCM etc. across the organization and in various client accounts

• Drive implementation of Process improvements through Lean/Six Sigma and PDCA

• Responsible for Project governance including identification, approval of project charters, tracking of project status, effective closure of projects and delivery of targeted financial and metric benefits

• Manage and conduct the Internal QMS audit, SOW audits and transition audit processes

• Manage Idea generation and best practice sharing forums

• Manage Quality internal communications

• Periodic reporting to management on improvements achieved.

• Mentor Process improvement projects to successful closure to achieve targeted improvements and financial benefits

• Identify and develop end-to-end process transformation opportunities and strategic profit improvement initiatives

• Lead new process design (Designing As-is and To-be Process Mapping) and propose alternate business process designs

• Promote and govern sharing of best practices from other locations/processes to improve process performance

• Design and Impart Training Operational Excellence Tools (5S, RCA, Lean, Six sigma, Standard Work,

• Continuous Improvement, Tiered Accountability & GEMBA) to BBs, GBs and YBs and others and evaluate training effectiveness

• Support & guide staff on quality related projects as a part of their career development plans.

• Lead Tech M efforts towards preparation for quality related audits both internal as well as external