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Production Support

Remote:

Full Remote

Experience:

Junior (1-2 years)

Work from:

Offer summary

1-2 year's technology experience as a business analyst, Experience working within Salesforce, Solid communication and organizational skills.

Advansys Solutions Inc. Information Technology & Services SME https://www.advansysinc.com

201 - 500 Employees

Client: 2U
Role: Production Support
Location: REMOTE
Duration: 6 months

Responsibilities:

The individual will be responsible for overall production support/admin of projects, defining the stories, requirements, documentation development, and overall collaboration with internal teams.
Resolving real-time customer-facing problems on a service desk queue
Monitoring of product bug queues in order to validate, triage and prioritize fixes.
Learning internal systems and data flows, and documenting triage steps as needed
Develop a broad knowledge base to serve as the business "go-to" individual as issues or questions arise
Analyzing and modifying Salesforce metadata (fields, object, email templates, reports as well as declarative automation)
Perform source system analysis and requirements gathering with internal/external customers

Qualifications:

1-2 year's technology experience as a business analyst
Experience working within Salesforce
SQL and knowledge of reporting is a plus, but no programming experience needed
Ability to grasp new concepts and technologies quickly in a fast-paced environment
Need an understanding of data and how it relates to ecosystems
Demonstrated sense of personal and team accountability
Excellent verbal and written communication skills, with the ability to facilitate effective business analysis, planning, and prioritization
Well organized, with strong attention to detail
Professional team player; ability to work with a variety of personalities