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Enterprise Customer Success Executives

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Contract: 
Full time
Work from: 
India
MyOperator logo
MyOperator SME https://myo.bz/
201 - 500 Employees
About MyOperator
MyOperator is India's most trusted cloud call management system, simplifying sales and customer service for any-sized business. So far, we have been able to win the trust of over 7000+ clients and are growing bigger with time. MyOperator provides Advanced call management features like: - Toll free phone number/Virtual Phone number - Virtual receptionist or Interactive Voice Response (IVR) - Call tracking & reporting - Inbound and Outbound Calling - MyOperator Dialer App Besides these, MyOperator also provides solutions like call masking, call confirmation, multi-store, and others for enterprises who seek advancement in their customer communication Have questions or simply want to say Hello? Reach out anytime: Call: +91 92129 92129 Email: hello@myoperator.com Visit: MyOperator.com
See more MyOperator offers

Job description

This is a remote position.

  • This is a 100% Remote Working Opportunity
  • We need 1 Person each from Mumbai & Bangalore only

Job Description
The Enterprise Customer Success Manager will be responsible for and will own the relationship with strategic enterprise accounts for MyOperator. The individual will be accountable for product adoption, revenue retention and expansion, and customer satisfaction of high net worth clients. The individual will be the only most important point of contact between the client and the product, and should be aiming to provide the best in class solutioning and consultation to the client regarding the product.

Key Responsibility Area
  • Manage the customer lifecycle for business assigned. This includes, but is not limited to, product activation, adoption, and customer renewal.
  • Seeking every possible opportunity of client expansion and working towards the same
  • Interacting with and managing enterprise clients for product solutions and technical queries.
  • Coordinating with enterprise sales team to understand the high-profile enterprise account.
  • Working on providing product related solutions to the high net worth clients.
  • Make on-site visits (or video calls) to the assigned clients as per the requirement.
Requirements
Mandatory
  • B-Tech / Diploma in Software Development
  • Postgraduate in management with excellent oral and written communication skills.
  • Proven work experience of 2 years in handling high profile B2B clients and similar roles.
  • Technically proficient
  • Customer-focused with the ability to understand the client queries
  • Extremely process-oriented
  • Strong analytical skills and hands-on experience on spreadsheets
Good to Have
  • Experience on working on API’s
  • Worked on multiple CRM’s
  • Worked in a similar industry
  • Handled high profile, B2B clients
Benefits
100% Remote Working
Flexible Work Hours

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Business Relationship ManagementProcess DevelopmentCustomer CentricityMicrosoft Dynamics CRMSoftware DevelopmentAPI Management

Other Skills

  • Verbal Communication Skills
  • Google Sheets
  • Analytical Skills
Are you interested?

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