Key Accounts Executive - Customer Happiness

This is a remote position.

• Responsible for deriving happiness during the client life cycle
  
• Handling client activation and ensuring smooth activation
  
• Maintaining the CSAT upto the company benchmark
  
• Handling the technical and operational issues raised by the existing clients over various mediums i.e. chat, ticket, call etc
  
• Building and maintaining the strong relationship with the clients
  
• Coordinating with the other departments for smooth functioning of the daily operations
  
• Maintaining the retention rate of the existing clients as per the company benchmark
  
• Provide MyOperator product training to the the existing clients
  
• Providing on call/mail support to the existing clients
  
• Sharing weekly and monthly reports with the reporting manager
  
• Doing timely profiling of the clients
  

Requirements

• 1-2 years of experience in communications, marketing, sales, account management, or customer success
  
• Strong verbal and written communication, strategic planning, and project management skills
  
• Analytical and process-oriented mindset
  
• Comfortable working across multiple departments in a deadline-driven environment
  
• Active team player, self-starter, and multitasker who can quickly adjust priorities
  
• Excellent knowledge of MS Office
  
• Hands-on experience with CRM software is a plus
  
• Self-motivated with a results-driven approach
  
• Aptitude in delivering attractive presentations
  

Benefits