Network Operations Engineer

This is a remote position.

Responsibilities

-        Administer and maintain the IT infrastructure.

-        Configure and manage networks to ensure smooth and reliable operations for fulfilling company operations.

-        Monitor network performance and troubleshoot problem areas as needed.

-        Ensure physical and network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances.

-        Manage network access control and security, including implementation and maintenance of security policies.

-        Participate in security audits, and system backups and recovery.

-        Provide first-level support and triage to client environments ranging from wired and wireless system connection and hardware to servers and services.

-        Work as a liaison for our clients and escalation teams.

-        Monitor service and device uptime.

-        Configure and install networking equipment as needed.

-        Participate in upgrade/patching projects and maintenance.

-        Perform maintenance and troubleshoot devices such as routers/switches, firewalls, servers/virtual servers, and phone systems.

-        Provide technical documentation and operations support to networking, servers, virtualization, and storage technologies.

-        Learn new environments and apply knowledge to new problems.

-        Meet deadlines and work efficiently.

-        Other duties as required

Requirements

Qualifications

-        Bachelor's degree in computer science, network engineering, information security, or related field

-        2 - 4 Years of IT experience.

-        Experience with NOC or Help Desk required

-        Experience with Cisco, Microsoft, VMWare required

-        Experience with LogicMonitor

-        Certifications are a plus, but not required

-        Clear and effective communication skills with both technical and non-technical users.

-        Strong interpersonal skills.

-        Strong customer service skills.

-        Ability to handle a variety of tasks and prioritize those tasks.

-        Excellent verbal and written communication in English.

Specifications:

-        Full-time

-        100% remote

-        Schedule: CST Time zone

Benefits

-        100% remote