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Network Operations Engineer

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United States
WOW Remote Teams logo
WOW Remote Teams Hrtech: Human Resources + Technology Startup https://wowremoteteams.com/
2 - 10 Employees
About WOW Remote Teams
Looking to expand your team with highly skilled, bilingual professionals? Look no further than WOW Remote Teams! We specialize in providing US-based companies with custom, reliable, and affordable teams featuring top 1% talent from Latin America. Our hassle-free process begins with finding and prescreening the best candidates for your needs. You make the final decision while we handle all the contracts, payments, and local employment laws. Best of all, you can save up to 30% on salary expenses with no recruitment, placement, or consultation fees! Simply pay a flat biweekly or monthly fee, just as you would with any other employee. Our recruiting and search process is thorough, consistent, and targeted, utilizing a variety of resources to identify, attract, and present the best candidates to our clients. With our services, you have the opportunity to select the best talent for your company and provide candidates with new career opportunities. Choose WOW Remote Teams for a hassle-free, affordable way to build a team of highly experienced, bilingual professionals, including software and web developers, executive assistants, designers, social media managers, content creators, CSR, and more. Located in Phoenix, Arizona, we're here to help you succeed.
See more WOW Remote Teams offers

Job description

This is a remote position.

Responsibilities

-        Administer and maintain the IT infrastructure.

-        Configure and manage networks to ensure smooth and reliable operations for fulfilling company operations.

-        Monitor network performance and troubleshoot problem areas as needed.

-        Ensure physical and network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances.

-        Manage network access control and security, including implementation and maintenance of security policies.

-        Participate in security audits, and system backups and recovery.

-        Provide first-level support and triage to client environments ranging from wired and wireless system connection and hardware to servers and services.

-        Work as a liaison for our clients and escalation teams.

-        Monitor service and device uptime.

-        Configure and install networking equipment as needed.

-        Participate in upgrade/patching projects and maintenance.

-        Perform maintenance and troubleshoot devices such as routers/switches, firewalls, servers/virtual servers, and phone systems.

-        Provide technical documentation and operations support to networking, servers, virtualization, and storage technologies.

-        Learn new environments and apply knowledge to new problems.

-        Meet deadlines and work efficiently.

-        Other duties as required
Requirements

Qualifications

-        Bachelor's degree in computer science, network engineering, information security, or related field

-        2 - 4 Years of IT experience.

-        Experience with NOC or Help Desk required

-        Experience with Cisco, Microsoft, VMWare required

-        Experience with LogicMonitor

-        Certifications are a plus, but not required

-        Clear and effective communication skills with both technical and non-technical users.

-        Strong interpersonal skills.

-        Strong customer service skills.

-        Ability to handle a variety of tasks and prioritize those tasks.

-        Excellent verbal and written communication in English.


Specifications:

-        Full-time

-        100% remote

-        Schedule: CST Time zone
Benefits

-        100% remote

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Microsoft 365Customer Service TrainingLogic AnalyzerVMware VirtualizationHelp Desk SupportCisco Software

Other Skills

  • Verbal Communication Skills
  • Social Skills
  • Prioritization
Are you interested?

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