Offer summary

Qualifications:

Minimum of 3 years of experience in a QA role, focusing on training and development., Strong knowledge of quality assurance methodologies and best practices., Proficiency in using ServiceNow and Excel for reporting and data analysis., Networking knowledge, preferably with Network+ or beginner CCNA certification..

Key responsabilities:

Perform regular quality checks and audits to identify areas for improvement.

Utilize ServiceNow and Excel to track, report, and analyze quality issues and performance.

Conduct on-the-spot training sessions to address immediate quality issues and skill gaps.

Collaborate with the technical training team to ensure alignment in training content and delivery.

Job description

Empowering Connectivity, Ensuring Reliability.

Network QA Specialist

About the role

Passionate about network infrastructure? Your next role will ensure the networks we manage will exceed the expectations of our clients. We’re on the lookout for a knowledgeable and customer-orientated Network QA Specialist. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation. 

We are One Team and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today. 

We are seeking a skilled Network QA Specialist to join our Higher Education division. This role will conduct quality checks, audits, and spot trainings, leveraging ServiceNow and Excel for detailed reporting and analysis. This role ensures high standards through continuous education and collaboration with technical trainers.

What you’ll be doing

Quality Assurance:

Perform regular quality checks and audits to identify areas for improvement.

Document and report quality issues, providing detailed analysis and recommendations.

Assist in the development and implementation of quality assurance policies and procedures.

Reporting and Analysis:

Utilize ServiceNow (or comparable ticketing systems) to track and report quality issues.

Use Excel to analyze data and generate reports on quality performance.

Provide detailed analysis and recommendations based on data from ServiceNow and Excel.

Spot Training:

Conduct on-the-spot training sessions to address immediate quality issues and skill gaps.

Develop and deliver training materials tailored to specific needs identified during quality assessments.

Monitor and evaluate the effectiveness of spot training sessions, providing feedback and recommendations for improvement.

Collaboration with Technical Training Team:

Work closely with the technical training team to ensure consistency and alignment in training content and delivery.

Participate in the development of comprehensive training programs that integrate quality assurance principles.

Share insights and feedback from QA assessments to help refine and enhance technical training modules.

Continuous Improvement:

Stay updated with industry best practices and emerging trends in quality assurance and training.

Propose and implement innovative training methods and tools to improve overall quality performance.

Foster a culture of continuous learning and improvement within the organization.

What you’ll bring

Experience: Minimum of 3 years of experience in a QA role, with a focus on training and development.

Skills:

Strong knowledge of quality assurance methodologies and best practices.

Excellent communication and presentation skills.

Ability to work collaboratively with cross-functional teams.

Proficiency in using ServiceNow (or comparable ticketing systems) and Excel.

Strong analytical and problem-solving skills.

Technical Knowledge/Skills:

Networking Knowledge: Preferred background networks, with Network+ or beginner CCNA knowledge.

Ticketing Systems: Experience with ServiceNow or other enterprise-level ticketing systems for running reports.

Data Analysis: Proficiency in using Excel to analyze and present data effectively.

Personal Attributes:

Detail-Oriented: Keen attention to detail to identify and address quality issues effectively.

Proactive: Ability to anticipate training needs and take initiative in addressing them.

Adaptable: Flexibility to adjust training approaches based on immediate needs and feedback.

Team Player: Collaborative mindset to work seamlessly with the technical training team and other departments.

About us:

At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.

Why work with us?

We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way.

We also offer:

Salary: $65,000-$75,000

Thousands of LinkedIn Learning courses

Flexible working opportunities

Competitive benefit packages

Maternity and Paternity leave

Peer recognition program

Career development programs

Ready to apply?

Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.

Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible.