Field Service Engineer

JOB SUMMARY:

3D Systems, a leading global provider of 3D printing solutions is seeking a Field Service Customer Support Engineer with

the ability to ensure optimum operational performance for hardware related to 3D Printers installed at the customers’

site. The individual is expected to deliver technical service to customers including installation, relocation, repair and

preventative maintenance.

JOB RESPONSIBILITIES:

• Perform equipment repairs for customers, demonstrating familiarity with the warranty and contract status of each customer.
• Comprehend and analyze unique customer configurations, including materials and software employed.
• Assess customers' proficiency, capability, and willingness to perform self-maintenance.
• Execute preventive maintenance tasks as directed by the Service Manager.
• Recognize and appreciate the overall business value of customers to 3D Systems.
• Acknowledge the significance of the Customer Service Engineer's (CSE) role in enhancing customer experience.
• Ability to explain and emphasize the value of potential upgrades to customers.
• In-depth knowledge of the complete 3D Systems material portfolio, with the ability to communicate the advantages of different materials.
• Insight into how customers utilize the product to tailor service accordingly.
• Awareness of specific customer requirements to enhance service delivery.
• Understanding of the financial implications of system failures for customers.
• Adherence to proper customer etiquette and professional communication skills.
• Knowledge of appropriate attire and protocol for various environments, including offices, labs, and manufacturing facilities.
• Effective communication during site visits, including proper exit communication.
• Proficient use of tools such as Oscilloscope, Multi-meter, Laser Power Meters, and Vacuum Gauges.
• High school required; AA degree from a technical school or equivalent training preferred
• 2+ years related experience in troubleshooting, configuration, installation and repair of electronic systems
• Must be proficient in MS Office
• Solid knowledge of electro/mechanical device repair with attention to detail
• Requires skills in organization, problem solving, and customer relations
• Ability to speak effectively before customers and act in an advisory capacity
• Requires exceptional interpersonal and communication skills in the business environment and a commitment to professionally represent 3D Systems with its customers
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to work effectively and efficiently under tight deadlines with multiple interruptions
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Travel required, reliable transportation, valid driver’s license and clean driving record.

Must be able to do the following on a frequent basis: climb, balance, stoop, kneel, crouch, reach, sit and talk. Tasks can include using

equipment, which requires working with electrical hazards, high-power lasers and photo-polymer resins, which, if handled

incorrectly, can cause health hazards/injuries. Moderate physical activity required by handling objects up to 50 pounds

occasionally and/or up to 20 pounds frequently.

3D Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, ethnicity, religion, sex, age, sexual orientation, genetic information, marital status, gender identity or national origin or because he or she is an individual with a disability or a disable veteran, Armed Forces service medal veteran (referred to collectively as "protected veterans"). The Company also provides applicants with equal employment opportunities without regard to pregnancy, childbirth, medical needs arising from pregnancy or childbirth, and related medical conditions including, but not limited to, lactation. **

Primary Location**

US-North Carolina **

Job Level**

Individual Contributor **

Travel**

Yes, 50 % of the Time **

Type of Position**

Employee **

Job Posting**

Feb 5, 2024, 4:23:57 PM