Manager Collections 2 years contract

For more than 15 years Easy Consult has been a trusted partner for domestic and international clients, delivering tailor-made HR solutions and consulting. Striving to be a market leader we are always on the look for the latest trends, staying true to our mission of building long-lasting relationships with our clients, candidates, and employees.

On the behalf of one of our clients- leader in the fintech industry, we are looking to hire Manager Collections 2 years contract to join their team of professionals.

What you will be doing:
Manage the day-to-day activities of the Collection team, both operationally and from a personnel perspective;
Highlight and resolve gaps in current process, driving change and efficiencies to ensure function is fit for purpose;
Collection of debt whilst providing a proficient level of customer service over the phone/email;
Reconcile merchants outstanding balances and unapplied payments;
Maintain a credit control system including notes on debt follow up;
Proactively liaise with customers and other departments to resolve all queries;
Work with external partners in support of the collection process;
Produce management reports;
Advise and escalate problematic cases to senior management;
Ad hoc duties required by the Manager;

What we are looking for:
Strong English skills, both written and oral is essential;
A minimum of 3 years of relevant experience in collections;
A minimum of 1 years in a collections supervisory/management role;
You have experience of using business Credit Reference Agencies;
You are meticulous and possess great attention to detail;
You possess strong organizational, analytical and communication skills as well as great problem-solving and time management abilities;
You have the ability to work under pressure, independently or in a team;
You are self-motivated, diligent, resourceful, and can learn internal systems quickly;
You are highly proficient in MS Office, especially in Excel and have prior experience working with advanced formulas and tools used for more complex analysis.

What we can offer:
Tailor-made training and ongoing development to help you enhance your skills in the field of online payments;
Multiple career progression opportunities in a dynamic in-house business;
Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs);
Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model.

If you got excited just by reading this, do not hesitate and send us your CV in English for consideration.Our services are free of charge for candidates. All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license 2339/ 30.08.2017.