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ServiceNow Integration Subject Matter Expert (SME)

72% Flex
UNLIMITED HOLIDAYS - EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE - LONG REMOTE PERIOD ALLOWED
Remote: 
Full Remote
Contract: 
Full time
Work from: 
India
APN Consulting Inc. logo
APN Consulting Inc. Information Technology & Services SME https://www.apnconsultinginc.com/
201 - 500 Employees
About APN Consulting Inc.
We are APN Consulting, a leading MBE provider of both staffing (IT, non-IT and Healthcare) as well as IT services. Headquartered in NJ with offices throughout the United States and India, we are a trusted resource for clients across a broad range of market segments, most notably finance, banking, healthcare, and insurance. Staffing: We partner with a vast array of companies, from small enterprises to some of the world’s most trusted brands to supply permanent, contract as well as contract to hire solutions in the areas of IT, Finance, Admin, Marketing and others. Healthcare Staffing: Through our subsidiary, APN Healthcare Solutions (www.apnhealthcare.solutions), we provide temporary or permanent healthcare professionals in the nursing and allied healthcare segment to wide range of healthcare organizations. Salesforce Solutions: APN is a Salesforce Consulting Partner and delivers a full range of services, including implementation, integration, customization and cloud app development to help companies accelerate their adoption and use of Salesforce.com. Activities Management Application for Assisted Living and LTC: Built on the force.com platform, Patient Care Cloud is a unique, cloud based application to help healthcare facilities manage resident activities and connect families to their loved ones. IT Services: APN provides cloud consulting services such as roadmap, strategy and assessment as well as mobile strategy and application development.
See more APN Consulting Inc. offers

Job description

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Your missions

APN Consulting has an immediate need for a direct client requirement:

Job Title: ServiceNow Integration Subject Matter Expert (SME)
India / Remote – Offshore
Responsibilities:
  • Serve as the primary technical resource for ServiceNow integration initiatives, with expertise across IT Service Management (ITSM), platform integrations, Customer Service Management (CSM), and Human Resources Service Delivery (HRSD).
  • Lead the design, development, and implementation of complex integration solutions involving ServiceNow and other systems, ensuring seamless data flow and process automation.
  • Collaborate with stakeholders to gather integration requirements, understand business processes, and define integration strategies that align with organizational goals.
  • Architect and configure integration solutions using ServiceNow integration technologies, including RESTful APIs, SOAP web services, MID Servers, and IntegrationHub.
  • Design and implement data mappings, transformations, and orchestration workflows to facilitate data exchange and synchronization between ServiceNow and external systems.
  • Provide technical guidance and support to development teams during the implementation of custom integrations and enhancements.
  • Conduct integration testing, performance tuning, and troubleshooting to ensure the reliability and scalability of integration solutions.
  • Document integration designs, configurations, and technical specifications, maintaining comprehensive documentation for future reference and knowledge transfer.
  • Stay updated with the latest ServiceNow features, functionalities, and best practices related to integration capabilities.
  • Collaborate with ServiceNow architects, developers, and administrators to establish integration governance processes and standards.
  • Participate in ServiceNow community forums, user groups, and knowledge sharing sessions to enhance expertise and contribute to the broader ServiceNow community.
  • Act as a mentor and subject matter expert for junior team members, providing guidance and training on ServiceNow integration principles and best practices.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred.
  • Extensive hands-on experience with ServiceNow integration technologies and methodologies, including ITSM, platform, CSM, and HRSD integrations.
  • In-depth knowledge of ServiceNow integration architecture, data model, and RESTful API framework.
  • Proficiency in JavaScript, Glide API, Scripted REST APIs, and other ServiceNow scripting languages and tools.
  • Strong understanding of integration design patterns, data transformation techniques, and message queuing technologies.
  • Experience with ServiceNow Discovery, Orchestration, and Event Management modules is a plus.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
  • ServiceNow Certified Implementation Specialist (CIS) certifications in ITSM, CSM, HRSD, or IntegrationHub are highly desirable.
  • Familiarity with ITIL, Agile, or DevOps methodologies and best practices.
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment.
  • Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving technical challenges.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Integration Best PracticesIntegration ToolsJavaScriptREST APIServiceNow

Soft Skills

  • Interpersonal Skills
  • Team Collaboration
  • Analytical Thinking
  • Problem Solving
  • Proactive
Are you interested?

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