Senior Support Engineer

About Streamline

Streamline’s mission is to build innovative technological solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organizations to provide and coordinate all service delivery processes. Streamline has been offering software in the behavioral health marketplace since 2003. Streamline has built and maintains systems for some of the nation’s premier behavioral health organizations using the latest web-based technology.

Streamline offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity. A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized. Join us and advance your career today with a company that is on the cutting edge of the behavioral healthcare technology industry. Here at Streamline, we strive to build lasting and trusting relationships with our clients, and our employees set the bar. **

Job Overview**

Support Engineers interact daily with customers to address reported issues and manage questions or requests. As part of the priority support team, Support Engineers conduct technical, hands-on investigation of reported issues in customer environments, help to provide solutions and workarounds to de-escalate issues, and hand off findings to respective engineering teams for long-term solutions. **

Responsibilities**

• Assist customers with troubleshooting and debugging of reported high priority issues.
• Provide mitigation strategies to de-escalate high priority issues.
• Complete upgrades and installation of add on modules to customer environments.
• Daily management of customer reported tasks, issues, requests, and escalations.
• Meet with customer representatives regarding their issues and upgrade process.
• Ability to work flexible hours, ideally 8 am to 5 pm or 11 am to 8 pm
• Frequent communication and meetings with other team members including customer support specialists, developers and other internal staff.

Requirements

• Bachelor's degree in Computer Information Systems, Computer Science, Health Informatics, or Business. Other related fields may be considered in conjunction with comparable work experience
• 6+ years of experience
• Proficiency with SQL (stored procedures, referential integrity, and CRUD operations)
• Experience with C#, NET web development, and Javascript (JQuery)
• Understanding of JSON, XML and APIs (REST)
• Understanding of OOP, Design Patterns and Architecture Presentation Patterns (MVVM, MVC, MVU)
• Proficiency with using Chrome Dev tools to troubleshoot Client side issues and Visual Studio / SSMS to troubleshoot Server side issues
• Prior experience and knowledge of the SmartCare product is a plus
• Excellent interpersonal skills and effective written and oral communication skills
• Strong analytical skills, problem solving abilities and sharp attention to detail
• Sense of urgency and ability to prioritize work and daily tasks
• Outstanding work ethic, drive, motivation and commitment to quality results
• Ability to work some nights and weekends.