This is a full time position leading a team of Payroll Managers, to facilitate the smooth running of FMP Payroll Services by: - Supporting the Regional Operations Managers - Ensuring clients’ payrolls are run in an accurate, efficient and effective manner - Maintaining high client retention rates - Achieving high customer satisfaction in accordance with personal, team and objectives. - Supporting and assisting in the upskilling of the Payroll Managers
Main Responsibilities: - The speedy, efficient and professional resolution of client queries, thus building and maintaining good relationships with clients - Keeping up to date with upgrades and developments in the Payroll software products - Keeping up to date with developments is legislation changes as they affect FMP Payroll Services clients - To fulfil objectives/targets as set out in the In Year Review - Attend and input to regular Team Leader Meetings - Be responsible for authorising team holiday requests and logging team sickness - First line of response in dealing with team members’ queries - First point of escalation for client issues - Liaise with Account Management regarding teams client issues - Attend client meetings when required - Output Monthly KPI data to Operations for your team - Monitoring, management and action of feedback from Peak-on surveys each period. - Ensuring all team BACS are sent on or before the deadline
Qualifications: - Payroll experience - Have worked on in house payroll - Manual calculations - Excellent telephone manner - High level of customer service skills - Good team working skills, helpful and trustworthy
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IRIS Software Group
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