Microsoft Client Operations Specialist

Why SoftwareOne?

The role

Job Summary

The Microsoft Client Operations Specialist is a key member of the Software & Cloud Operations Team, who provides support to our sales team and customers. Microsoft Client Operations Specialist is responsible for managing the sales operations and processes for customers with Microsoft contracts. This role is key to ensuring SoftwareONE is able to maintain our overall customer experience, by helping our sellers with operational tasks and maintaining quality with the Global Service Delivery Center (GSDC) to enable the sales team to focus on their core selling activities. _**Must be located in Mountain or Pacific Time Zone to accommodate those working hours.

_ Role & Responsibilities**

• Operational – 50%
• Oversight to GSDC (Global Service Delivery Center) Adoption, Utilization and Quality
• Responsible for customer satisfaction on S&C Delivery model
• Support customer setup and onboarding
• Facilitate the credit and rebill process with the GSDC and supporting departments
• Account Management and Internal Focused – 25%
• Provide Microsoft licensing support as needed in conjunction with GSDC and other supporting teams
• Support Backoffice Finance reports
• Customer Focused – 25%
• Drive resolution of escalations by working with customers, account teams and internal support teams
• Responsible for supporting existing Microsoft accounts with their order and quoting needs
• Assist customers with daily requests and troubleshooting

What We Need To See From You

What we need to see from you

• 1-2 years supporting a sales organization
• Highly organized and adaptable to change
• Microsoft Licensing Knowledge is a must!

What We Offer

• Generous pay with bonus structure
• Independent environment without a lot of red tape where you are empowered to make decisions
• Substantial benefits package that includes:
  • Medical coverage with competitive employer contributions
  • Voluntary coverage including Dental, Vision, Pet, Legal, Identity, Accident & Ctritical Illness
  • 401k program with employer matching 50% up to the first 10% of employee’s contributions
  • Wellness program, EAP, concierge services
  • Abundant paid time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and vacation time
  • Employee stock purchase plan
  • Learning and development opportunities galore
  • Tuition reimbursement
  • And much more!
• Winning culture, inclusive environment, and friendly people all over the world
• A remote-friendly organization, with colleagues working remotely either part or full-time

As a culture first organization, being together is how we learn and grow. We come together in-person at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.

Target compensation for this role will be $55,000.00 - 65,000.00 (mix of base salary and bonus) and will be determined based on candidate qualifications, experience, and location.

_The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.

_ _We are not able to consider candidates residing in the state of Hawaii currently.

_ Job Function

Sales Operations