Card Operations Specialist
Job description
Your missions
Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
The Card Operations Team oversees the daily operational functions and data interchange activities of the MyChoice Accounts debit card program.
A Card Operations Specialist II oversees the successful transfer of data to and from MyChoice accounts for both Health Savings Account (HSA) and Notional plans. Responsibilities may include the resolution of data issues, finding root cause and resolution for account creation and funding failures, as well as working daily settlement errors. They are also responsible for ensuring new client card setup is done correctly internally and with our card vendor, also partnering with the project and client teams for HSA transfer of assets when appropriate. Having a strong natural curiosity to dig below the surface and being a thoughtfully confident self-starter will help a Card Operations Specialist II succeed in this role.
The Gig:
- Act as the subject matter expert for debit card and HSA operational functions
- Monitor data transfer schedules and associated system jobs
- Correctly analyze data issues and identify actionable trends
- Proactively take appropriate action to resolve critical account level data issues
- Can translate complex situations to a broader audience and escalates issues when appropriate
- Ability to balance conflicting priorities
- Create and maintain strong relationships with our internal support teams and vendors such as Fiserv
- May perform other duties as assigned
What you need to make the cut:
- Bachelor’s degree in business, finance, or related field; or 8 years of experience in benefit card account administration
- Ability to interpret file layouts and data models
- Proven extensive knowledge of SQL, including writing complex queries
- PostgresSQL is preferred
- Strong MS Excel skills required
- Strong MS Access skills recommended
- HSAe certification preferred
The pay range for this position is 50K to 65K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).
This role is eligible to participate in the annual bonus incentive plan.
The Businessolver Way…
Our team has spent two decades crafting a culture that challenges each employee to perform at the top of their game – and have fun doing it! If you desire to use your skills and experience in an environment where you can make a difference, we want to hear from you!
Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.
(Applicable to all roles at an AVP, DIR, VP or SVP and above level):
Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.
Equal Opportunity at Businessolver:
Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Required profile
Experience
Soft Skills
- Curiosity
- Self-Starter
- Prioritization
- Strong Communication
- Relationship Building
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