Implementation Manager - Kitting

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after 30 days of employment
• Employee stock purchase plan
• Tuition reimbursement
• Development opportunities to grow your career with a global company

Summary

The Implementation Manager will deliver excellence in developing solutions for the kitting business (customer procedural tray – CPT and minor procedure kits and trays - MPKT) by working with customers and internal teams by responding to market and customer needs while delivering value to the customer and O&M.  This position is customer facing business support role accountable for managing the development of and changes to the kitting business by providing CPT/MPKT support, identifying solutions to fit customer specifications, pricing and samples that are aligned with the kitting strategy to ensure a competitive pricing. The position will report to the Director, Implementation Kitting (CPTs, MPKTs, Services, Technology) and is accountable for understanding and managing all aspects of the external customer kitting preferences, acts as the spokesperson locally when required, and works cross-functionally with internal teams to deliver a profitable and seamless service.

Core Responsibilities

• Work closely with the Commercial team and Product specialists to align on the clinical needs/ practices of the customers with the selection of components for the CPTs/MPKTs to deliver a competitive offering
• Collaborate with Sourcing and Production planning teams to pro-actively substitute components in CPTs/MPKTs to resolve and avoid potential backorders due to material shortages.
• Support quoting of new and existing business
• Partner with Marketing and Strategy Kitting & Surgical Solutions CPT/MPKT planning to ensure quotes, product related information and samples are available within the requested timeframe
• Lead projects for with customers & internal Products, Marketing, and Implementation teams to ensure good partnerships
• Become key technical specialist in the organization for all key components within CPTs/MPKTs while keeping the function Manager informed of important team work activities and challenges.
• Ensure that all deadlines are met as defined and agreed upon in a project plan and support the team to overcome barriers to remain on track.
• Be the expert on CPT/MPKT process handling and initiate process improvements where identified to drive efficiencies and deliver value
• Manage and implement CPT/MPKT changes based on information from the Commercial team and provide the new BOM’s.
• Manage CPT/MPKT component search in order to provide alternative options, which are more cost efficient or functionally better
• Ensure on time set up of quotes
• Ensure ease of doing business with Commercial teammates through defining, standardizing, and controlling the decision-making process
• Work effectively with Account managers and Product Specialists
• Work with Customers to keep them informed regarding pack changes
• Interact daily with business leaders to meet specifications and deadlines
• Interact with Sourcing and Planning to meet supply demands and source cost effective components
• Act as the point of contact locally for team escalations when needed

Qualifying Experience

• Bachelor’s degree or related field with minimum 5 years prior experience required, and minimum 3+ years in Marketing required; MBA highly desirable.
• At least 3 years of product management or clinical OR practice experience
• At least 3 years project management leading complex projects
• At least 2 years of experience managing people, including hiring, developing, motivating, and directing people as they work.
• Ability to resolving issues, reconciling differences, offer systematic and creative problem solving
• Must have a flexible approach to work and be capable of handling multiple priorities in a fast paced environment
• Demonstrated organization skills with the ability to prioritize and meet deadlines
• Strong attention to detail with a high degree of accuracy and excellent communication skills
• Ability to work with and empathize with colleagues and customers from varied backgrounds and cultures
• Willing to travel up to 25% of the time for business purposes (within state and out of state).

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If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.