Offer summary

Qualifications:

Excellent communication and negotiation skills, Strong phone contact handling skills.

Key responsabilities:

Ensure timely renewals and payments from clients

Coordinate with team members across departments

Handle client tickets and maintain reports

Execute all renewal back-end work on time

Submit daily, monthly and quarterly reports

MyOperator is India's most trusted cloud call management system, simplifying sales and customer service for any-sized business. So far, we have been able to win the trust of over 7000+ clients and are growing bigger with time. MyOperator provides Advanced call management features like: - Toll free phone number/Virtual Phone number - Virtual receptionist or Interactive Voice Response (IVR) - Call tracking & reporting - Inbound and Outbound Calling - MyOperator Dialer App Besides these, MyOperator also provides solutions like call masking, call confirmation, multi-store, and others for enterprises who seek advancement in their customer communication Have questions or simply want to say Hello? Reach out anytime: Call: +91 92129 92129 Email: hello@myoperator.com Visit: MyOperator.com

Job description

This is a remote position.

The Renewal and billing executive will be responsible to not let the client leave us at the time of renewal. The agent has to be champion in managing the client related tasks at the front end and the operational tasks at the back end.

Job description:

Ensure timely renewals of clients on a monthly basis
Ensure timely payments of bills at the time of renewals
Coordination with team members across departments
Following with existing clients for monthly renewals
Maintaining monthly reports related to the clients renewals, cancellations, upgrades.
Ensuring timely payments from the existing clients of billing, renewals, upgrades
Handling client tickets regarding to renewal purpose
Submission of daily, monthly and quarterly reports to the reporting manager

Requirements

Requirements:

Excellent written and verbal communication skills, coordination with cross-functional teams such as, CSMs, sales.
Excellent negotiation skills
Strong phone contact handling skills and active listening
Ability to multi-task, prioritize and manage time effectively
Ability to handle lot of calls (60 per day)

KRA:

Handling renewals on monthly basis
Ensuring the successful and on-time renewals for the account prior to the subscription end date
Executing all renewal back-end work in a timely manner
Ensuring timely bill payments at the time of renewal follow ups
Handling client tickets related to renewals
Handling monthly retention cases
Timely submission of monthly and daily reports