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DoD SkillBridge - Help Desk Intern

72% Flex
Remote: 
Full Remote
Work from: 
United States
Vets2PM logo
Vets2PM Professional Training & Coaching Startup https://www.vets2pm.com/
2 - 10 Employees
About Vets2PM
Military Veterans struggle to quantify their unique experience into a powerful value proposition to civilian employers...we know because we have been there done that. But Veterans have a unique skill set that directly translates to project management, regardless of their particular military occupational specialty or rank. The problem is that most Veterans don't realize that this equals project management experience or know how to capitalize on it to build a solid bridge to a lucrative post-service career as a Project Manager.Who we are: We are a Veteran Owned company, and our employees are affiliated with the military in various ways. We only took off the uniform, not our oath to our brothers and sisters; not one of them gets left behind.What we do: We help Military Service Members, Veterans & Professionals achieve Meaningful, Lucrative Careers by: 1. Inspiring them with a clear, meaningful, lucrative end-state as a career project, human resources, cyber security, or general manager. 2. Training them to deliver project and operational success and obtain associated management credentials.3. Preparing them for CIVDIV reintegration with the DOD SkillBridge Program, professional resumes, interview skills, and social media savvy.4. Placing them into meaningful, lucrative careers.Services Available:- We Help Military Service Members & Veterans Achieve Meaningful, Lucrative Post-Service Careers by offering:- Certification Training and Preparation (PMP®, PMI-ACP®, CAPM®, PSM™,aPHR®, Sec+®, CM®, & custom training upon request)- DoD Approved SkillBridge Program Management--We can host your program and residents- Talent Services for Corporate America- Career Services for Job Seekers
See more Vets2PM offers

Job description

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Your missions

This is a remote position.





DoD SkillBridge Internship - Help Desk Intern
Host Company: The Legacy Companies 
DoD SkillBridge Provider: Vets2PM
Location: Remote or Erie, PA; Paris, KY; Weston, Florida; or Avondale, PA

Requirement: Must be active-duty U.S. Military Service Member who qualifies for participation in the DoD SkillBridge Program.

To Apply:
Go to www.vets2pm.com/skillbridge and apply for interest in our program.
Return to this posting and click 'Apply.'


About the Host Company: We are a distribution / manufacturing company with 9 warehouses and facilities mainly on the east coast that provides consumer and commercial products to our customers. We are a small IT shop that holds the IT infrastructure and support together. So from the network to the PC the team supports it all. That support begins with the help desk. We have an opportunity as an IT Help Desk Intern to come work on our help desk along side our talented technicians. Here you will see systems that most IT shops won’t let interns have access to.


Overview:
Assist the current Help Desk staff with IT support calls, tickets, walk-ups, and PC builds.


What you will learn: 
Leadership, team building, proper customer support, Windows OS, 365 Office application, 365 Administration, new hire and termination coordination, remote desktop management, cyber security support, business application software support, and all other aspects of IT within a distribution company.


Requirements:
Must have an understanding or Windows systems and Office programs. Good communications skills,writing skills, and a want to learn in a fast-paced environment.


Example of Direct Hire Qualifications:

Help Desk Job Summary

We are seeking a detail-oriented, thorough, and organized help desk employee to join our growing team. In this position, you will be responsible for providing technical assistance and support to clients with computer systems, hardware, or software issues. You will also respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.


Help Desk Duties and Responsibilities

  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Respond to customer queries by phone and email
  • Create step-by-step training material with screenshots for clients
  • Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
  • Document internal procedures
  • Maintain daily performance of computer systems
  • Ask educated questions and listen to customers to determine root cause of issues
  • Work through the problem-solving process with customers, empowering them to do the same in the future
  • Run diagnostic problems to resolve problems
  • Clean up computers
  • Train incoming staff
  • Report significant and recurring issues to the tier-2 support team
  • Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems
  • Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting


Help Desk Requirements and Qualifications

  • Ability to diagnose and resolve basic computer/technical issues
  • Excellent communication skills
  • Keen attention to detail, memory of patterns, and interest in problem-solving

Vets2PM Provides:
  • Mentorship and guidance via weekly SkillBridge Intern Zoom Meetings.
  • PM Fundamentals course, Resume writing, LinkedIn optimization, and interview skills course. 
  • Other free resources, including an electronic copy of 'How to Speak Civilian Fluently'. 
Other: 
Not all internships include certification training by Vets2PM, as many host companies include their own internship-focused training instead. If selected for an internship with Vets2PM please read your approval email, letter, and training plan to be sure you understand what is included in your internship



Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Application SupportWindows Operating SystemMicrosoft 365 AdministrationCybersecurity

Soft Skills

  • Excellent Communication
  • Attention to Detail
  • Proactive Mindset
Are you interested?

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