Customer Success Manager Argentina - Remote

Are you passionate about making a significant impact on one of our generation's most pressing environmental challenges? Do you have the expertise in strategically assessing clients' needs, advocating for them, and making things happen? Join us in creating and leading a new category in the Climate Tech industry.

About Waterplan

Waterplan is a pioneering Series A Y Combinator-backed Climate Tech startup dedicated to accelerating the journey toward a water-secure future. Through our leading B2B Enterprise SaaS platform, we empower companies to understand, respond, report, and monitor their ever-evolving water risk. We help businesses see the tangible benefits of mitigating water risks – fostering a future where organizations are motivated to conserve water and preserve our precious ecosystems.

About the role

Over the last three years, Waterplan has built an outstanding portfolio of clients who look forward to moving the needle and making a positive difference in the world.
In this position, you will design and implement the strategy for each company partnering with us. 

You will lead their holistic journey through Waterplan, collaborate with them to get a comprehensive understanding of their goals to ensure a seamless journey, all while championing their success — a key factor in achieving Waterplan's core mission of expediting the transition to a water-secure world.

About your core focus

Consulting, Project Management and Business Relations

• Gain a deep understanding of our customers' business, stakeholder dynamics, challenges, drivers, and software needs. You'll provide insights into the water sector and support them in achieving milestones along their journey. 

• Your client portfolio will be built out of top global companies of various industries, and you will be building trust with their Key Stakeholders and Sustainability Executives.

• Apply project management to execute strategic initiatives.

• Collaborate with Waterplan’s broader teams, such as Product, Professional Services, Sales, and Marketing, to devise and implement a unified account strategy, fostering mutual success.

Unlocking Product Potential

• Customer Success Managers play an integral role in shaping and defining this groundbreaking new category. You'll be responsible for scoping complex customer engagements as we expand into new industries and pioneer this innovative category design. 

• Assist customers in utilizing the product for business success. Guide them through onboarding, enable data gathering, and support goal-setting to help achieve their water targets.

• Stay abreast of new platform features, providing insights and delivering value-added updates to clients for sustained business growth.

• Showcase Waterplan's unique value to potential customers through product demos and insightful presentations.

• Systematically gather and deliver comprehensive feedback to refine platform features and services, serving as the customer's advocate within Waterplan and teaming up with Waterplan’s Product team.

Your Profile

• Must 

  • Mindset: Ambitious, scrappy, resourceful, and unyielding work ethic. A creator and builder. An optimist team player.

  • Educational Background: Degree in Industrial Engineering.

  • Proven Experience:

    • Experience working in enterprise-level customer-facing roles.

    • Experience presenting to C-suite/VPs/Directors. 

  • Skillset: 

    • Analytical & process-driven, communication and strategic thinking skills

    • Extremely organized with a demonstrated history of success in project management.

    • Outstanding communication skills, both written and verbal, in Spanish and English

    • Use good methods for asking questions effectively, to uncover underlying needs and collaborate with all Waterplan teams to ensure their fulfillment.

  •  Passion:

    •  A genuine interest in sustainability, nature, and a deep passion for our mission.

• Nice to have 

  • Experience in a product-related role within a technology company.

  • Experience as a business strategy consultant in a top-tier consulting firm working with global enterprise accounts (ideally in the Food & Bev, Manufacturing, CPG, Mining, Materials, Industrial, and Energy sectors).

• Location: Based in Argentina

Why Join Waterplan?

• Impactful Mission: Contribute to a meaningful cause with a clear vision of fostering a water-secure future.

• Dynamic Team: Work alongside a talented and passionate team dedicated to making a difference.

• Growth Opportunity: Be at the forefront of our industry's growth, shaping the future of water security and sustainability.

• Culture & Values: Enjoy a remote working environment with unlimited PTO, rooted in our core values of Long-Term Thinking, Iterative Excellence, Thoughtful Discussion, Making Others Successful, and Guided by Nature.

• Diversity & Inclusion: Thrive in a workplace that champions diversity and inclusivity at every step of our journey.

If you're ready to join a transformative division at a groundbreaking company, then we'd love to get to know you. Apply today and help chart the course to a water-secure world.