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Infrastructure System Administrator

fully flexible

Remote:

Full Remote

Contract:

Full time

Work from:

Morocco

Offer summary

Qualifications:

Candidate must have 2-4 years hands-on experience with VMware, cloud platforms, Windows server, scripting, and databases., Good understanding of network infrastructure and basics of ITIL..

Key responsabilities:

Responsible for providing technical support through Incident, Problem, and Change management.
Conduct audits, document procedures, and handle incidents including service restoration.
Understand customer needs, perform demos for new solutions, and mitigate risks to business continuity.

Alten Information Technology & Services Large https://www.alten.fr/

10001 Employees

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Job description

Description de l'entreprise

ALTEN MAROC filiale du leader mondial de l'Ingénierie et du Conseil en Technologies (ICT), avec 40 000 collaborateurs au monde dont plus de +2200 au Maroc répartis sur trois Centres d'Excellence à Fès, Rabat et Casa, nous accompagnons nos clients en offrant des solutions d'ingénierie agiles et novatrices pour les grands donneurs d'ordre mondial dans les secteurs de l'automobile, l'aéronautique, les réseaux & télécoms, Software & Outils.

Rejoindre ALTEN MAROC c'est bénéficier :

Des parcours professionnels diversifiés avec des opportunités de carrière, une mobilité interne, sectorielle, géographique et métiers.
Des formations certifiantes et diplômantes.
Des événements réguliers pour combiner bien être et performance.

Description du poste

Overall responsibility of Intermediate level for technical support (Incident, Problem, Critical Changes)
Driving Change management, approvals, monitoring of effective change execution
Able to Perform Audits on Customer and recommend the Best Practices.
Experience in documenting / reviewing SOPs, upgrade drafts, and change reports.
Perform Incident Management Including Service Request and Restoration for Major/High severity Tickets.
Understanding customer requirement and conducting POC \ Demos for new customers and solutions.
Risk Analysis & Mitigation in reference Customer.
Mentoring & training to team competency enhancement
Support Business Based on Organisation requirement.
Practice of the English language and management of the customer relationship in an international context (written and oral English essential).

Qualifications

Candidate must have proficiency and total hands-on experience (2-4 yrs.) & below technologies.

VMware vSphere, Hyper-v.
VMware Horizon View, vWorkspace.
Knowledge in AWS, Azure.
SCOM/Dynatrace
SCCM
Good Knowledge in windows server.
Basic/Intermediate knowledge in Physical Infrastructures (Rack Servers, Blade Servers, Chassis etc..).
Intermediate knowledge Groups Object Management - GPOs
Intermediate knowledge in: DHCP, DNS, FTP, IIS Management, ADFS
Intermediate knowledge in Scripting/automation (PowerShell, Bash, Ansible ,..)
Intermediate knowledge in Filers management
Intermediate knowledge in System patching.
Intermediate knowledge in Antivirus Platform management
Basic/Intermediate knowledge in Data Base Administration : MySQL/MariaDB/Oracle/SQL Server/ PostgreSQL
Basic/Intermediate knowledge in Cloud Administration
3 Tiers Application support
Basic/Intermediate Network Knowledge.
Basic /Intermediated ITIL Knowledge.