SaaS Ops Support Engineer

Hi,

Hope you are doing good…!!

I am Baiju represented to Applab Systems and I have an excellent job opportunity for you. Please find the below job description and if you are comfortable, please reply or contact me for further discussion.

Job Title: SaaS Ops Support Engineer
Location: Remote
Job Type: 12+ Months

Job Description:
 Demonstrated SaaS Administration & Cloud Apps experience
 Working technical knowledge on collaboration of SaaS systems such as Google Workspace, Okta, Slack, Miro, Lucid chart, Smartsheet, Adobe Creative Cloud, Office365
 Demonstrable record of technical configuration, process, and change documentation
 Strong customer service orientation
 Strong interpersonal and oral communication
 Proven analytical and problem-solving abilities
 Ability to effectively prioritize and execute tasks in a high-pressure environment
 Skilled at working within a dynamic, team-oriented, collaborative environment
 Adept at reading, writing, and interpreting technical documentation and procedure manuals
 Ability to present ideas and solutions in user-friendly language
Nice to have
 Working technical knowledge of APIs, Python, protocols, and standards
 Technical knowledge of modern SaaS applications in multiple of the following categories, a plus: IAM, HRIS, ITSM, Change Management, Finance, Customer Facing

Responsibilities
Monitor and Maintain SaaS Systems:
 Configure SaaS systems utilizing compliance best practices
 Creates and maintains documentation for applications, processes, and procedures
 Conduct audits on existing systems by running reports and providing analysis
 Perform incident management and response procedures to ensure all incidents are addressed appropriately
 Participate in on-call rotation to respond to critical events
 Perform change management for systems using a defined SDLC
Technical Support and Administration:
 Manage end user accounts, permissions, and access
 Anticipate, identify, troubleshoot and mitigate/resolve issues as they arise
 Recommend, schedule, and perform system improvements, upgrades, patches, and re-configurations
 Identify new integrations and automation SaaS systems to increase value and adoption
 Transmit data between SaaS systems with automated tooling
 Maintain SaaS application services and monitoring
 Advise business on new and existing SaaS systems



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Thanks & Regards,
Baiju Kumar
baiju@applabsystems.com
+1 732-847-2074
Princeton, NJ