Senior UX Researcher - PEGA SHP (TASKFORCE)

Our Seattle based Retail Digital Workplace partner is looking for an experienced and influential Senior UX Researcher to help create great employee experiences at work and push our solutions to a new level for their new AI based employee web product. We are a group of user-centered designers and researchers that are expanding quickly, which means you will have the opportunity to make an impact not just on the product, but on how the organization works.

Required Skills -

UX Researcher
AI UX Research
storytelling
end-to-end research

Job Duties -

• Collaborate effectively with cross-functional stakeholders to gather product requirements and throughout the research process.
• Leverage strong storytelling skills to communicate research findings and insights.
• You will have expertise in both qualitative and quantitative methods (e.g., knowing when to use different methods, how to determine the right research approach).
• Plan, design, and lead end-to-end research studies and facilitate the research process for product teams and business stakeholders.
• Conduct research using a wide range of qualitative and quantitative methods.
• Find creative and compelling ways to present and evangelize insights throughout the company, tailoring findings to suit the audience.
• Create artifacts, educational tools, experiences, and processes that help build and evangelize the UX Research within the larger organization.
• Ability to frame key questions, create research plans to address those, conduct research, and synthesize the findings into meaningful, actionable insights.
• Passion for defining and solving problems.
• Ability to determine user research needs and review and evaluate user feedback.
• Conduct in-person interviews and usability testing.
• Facilitate engaging and insightful focus groups.
• Utilize Qualtrics for surveys and demonstrate proficiency in conducting descriptive analysis.
• Test and evaluate web applications to ensure optimal user experiences.

Job Requirements -

• 8+ years corporate UX Research experience.
• Familiarity with the end-to-end research process.
• Proficiency in facilitating early adopter focus groups with the same less than 20 participants.
• Excellent storytelling skills to communicate research findings effectively.
• Previous AI UX Research project experience.
• A solid grasp of user-centered design (UCD), user research, user testing, rapid prototyping, heuristic analysis, usability, and accessibility concerns.
• Ability to design and conduct usability studies—i.e., identify potential solution options for a stated user need and design experiments that help elicit the most viable solution for users
• You are self-motivated, detail-oriented, and able to work efficiently and effectively with cross-functional teams with the ability to work with ambiguity.
• Expertise in usability testing and conducting in-person interviews.
• Strong background in testing web applications.
• Experience using Qualtrics (Survey Monkey, Survey Gizmo) for research studies and conducting descriptive analysis.
• Solid understanding of wireframes, storyboards, user flows, process flows and site maps • • Proficient in Figma, Sketch, Invision, DSM, Zeppelin, Adobe XD and creative suite or other visual tools
----->Portfolio demonstrating your expertise and ability to articulate your process"""

Desired Skills & Experience -
Familiar or experience with Pega GenAI