Job description

This is a remote position.

HReset is a company that provides Recruitment, Immigration & Relocation and Learning & Development services to internationally operating companies.

HReset is looking for a Customer Success Manager to join our client´s team. A Customer Success Manager is a strategic and supportive partner for your customers at every stage of the buying process. They're focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping the sales team with upsells and renewals. The ideal candidate will have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications. They should also be able to communicate clearly with customers to create strategies that grow our customer base.

This is a hybrid position, with 3 days home office and 2 days on company premises at the city of Votice, Czech Republic.

What will you do?

Establish clear retention goals and process milestones for the client and employees to work toward
Assist customers as needed with setting up and navigating programs or software associated with a product or service
Promote the value of the product and upsell services and products with brand image and promoting value through customer experience
Assist in creating training courses and educational materials for other members of the department
Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
Optimize existing processes within the company and actively enhance all Customer Success initiatives

Requirements

3-5 years of experience in customer service or customer success position strongly preferred
Experience working with brand image and promoting value through customer experience
Exceptional ability to communicate and foster positive business relationships
Technical skills required, as they relate for the use of the product to service to be solid
Accountability and personal organization are essential
Experience in managing a diverse group and training each according to company standards
Ability to establish milestones and keep all team members on task
Experience analyzing and optimizing the existing processes in the Customer Success department
Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed

Benefits

At HReset we have a great work environment where you will be able to manage your own time while credited for results. Although still a small company, we cover the entire globe, where there are countless career opportunities for those who have the ambition to grow their professional as well as private life. In addition, we offer:

Competitive base salary and commission, based on experience
Hybrid work model
Informal atmosphere with great work-life balance
A flat organisation that is open to your ideas
Great company and employment benefits such as 25 holidays per year
Personal and professional growth opportunities
Experience working with a (yet) small but global business
A team of experienced and helpful colleagues around the globe
All the tools and training to become an industry expert
Annual company come together in Czech or other countries

Kindly send your CV in English. We highly recommend the standard EU format, see https://europa.eu/europass/en/create-europass-cv.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

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