Junior Network Engineer

Position Title:                         Junior Network Engineer

Location:                                 Albany, NY

Grade/Classification:           4(D1) – Professional     

Salary Range:                         $68,536 - $87,386

Bargaining Unit:                   CSEA 

FLSA Status:                           Exempt

Last Revised August 2, 2023

Primary Purpose

The Junior Network Engineer supports DASNY’s enterprise network. The network spans three primary offices and 50 field site locations within NY State. The Network Engineer is responsible for, installing, configuring, implementing, and maintaining the network infrastructure.

Essential Functions

• Experience with configuring and supporting network technologies including one or more of the following: e-LAN, broadband, cellular, and virtual private networks.
• General understanding of network services and protocols (e.g., TCP/IP, OSPF, BGP, EIGRP).
• Experience working with LAN/WAN equipment such as switches, routers, firewalls, Wi-Fi access points, and gateways.
• Proficient at collaborating with internal and external teams to implement and support network infrastructure changes that satisfy security, performance, and business needs.
• Establish baseline metrics for network performance and tuning.
• Monitor network performance including bandwidth usage, throughput, latency, packet loss, availability, and connectivity. Implement proactive controls to minimize impact to business operations.
• Maintain documentation on network architecture. Document all changes made to the network following the Change Control procedure.
• Plan for and implement field site network changes. Visit field offices to support network changes or setup new sites. Coordinate with service providers/vendors to implement internet service and cable new offices.
• Under general supervision:
• Take part in design, build, and support enterprise networks.
• Develop and manage schedules for implementing network firmware upgrades.
• Plan for and implement hardware replacements according to equipment lifecycles.
• Maintain hardware inventory and participate in infrastructure asset management and proper equipment disposal.

o    Participate in designing and implementing networks between DASNY offices, including the evaluation, selection, and implementation of new network technologies where applicable.

• Participate in designing and implementing VOIP communication and Quality of Service configuration, working directly with internal teams and network providers.
• Analyze requirements and implement wireless network solutions. Support and upgrade current wireless network configuration.
• Manage regular operational maintenance tasks such as applying patches to network equipment, IP address auditing.
• Troubleshoot and resolve complex production network issues. Coordinate with internet and network services providers (where needed) to assist with troubleshooting and issue resolution.
• Perform feasibility studies and cost benefit analysis based on facts gathered about current or proposed network enhancements to address business needs.
•  Support network penetration testing and security scans.
• Partnering with security team to identify and remediate vulnerabilities within the network.
• Participate in disaster recovery planning, testing and execution.
• Deliver outstanding customer service to on-site and remote users.

 Other Duties and Responsibilities

• Work closely with the DASNY security team to identify and apply appropriate security controls for user access to business information.
• Maintain current knowledge of network hardware/software products and trends in the technology industry.
• Contribute to budget preparation, planning and management for the above functions.
• Assist Management in the development of policies.
• Undertake special assignments as directed.
• Must maintain regular attendance in accordance with DASNY attendance and leave policies.
• Must adhere to the NYS Information Security Policy Standards established and issued by the Office of Cyber Security and Critical Infrastructure Coordination. (Standards can be found on the Intranet and NY State ITS sites).

 Supervision

 Supervision of employees may be required. 

Physical/Mental/Visual Demands

 Frequent travel is required, using public transportation, rental vehicle, DASNY vehicle or personal vehicle. This travel may include overnight stays at public accommodations and related establishments.  This position requires complex and time-pressured decision-making and availability to work a modified work schedule or extended workday hours. May require physical mobility (movement from place to place) and exposure to heights (climbing ladders, scaffolding, etc.).  Must be able to lift up to fifty pounds. 

Work Environment

Standard office environment, including the use of one or more of the following:  PC, telephone, fax machine, printer, copier, electronic stapler/hole punch/date stamp, shredder.

Minimum Qualifications

Technical school for computer networking systems or;

Associates degree in computer science or related fields plus five years of relevant hands-on experience with: leading network architecture design, network performance & security management, network infrastructure maintenance or;

 Bachelor’s degree plus 3 years relevant experience or;

 High School Diploma or equivalent plus 8 years of DASNY relevant experience

 Preferred Qualifications

 Bachelor's degree in computer science or a related field plus three years relevant hands-on experience with: distributed network management and cloud network systems

Essential Skills

• Knowledge of and skills working with network hardware and software.
• Ability to work independently and take responsibility for network support is critical to this position.
• Capability to analyze business and security needs, and design network solutions.
• Ability to troubleshoot complex issues related to DASNY’s network including application and server interaction and system integration.
• Demonstrated analytical, conceptual, and problem-solving skills.
• Excellent oral, written and listening communications skills, including the ability to relate technical information to non-technical people.
• Strong interpersonal skills.
• Demonstrated organizational skills and ability to prioritize.
• Demonstrated ability to read, understand and interpret technical and procedural manuals. 

Benefits information:

 DASNY provides financing and construction services to public and private universities, not-for-profit healthcare facilities, and other institutions which serve the public good.

We offer a comprehensive benefits plan, which includes:

• Choice of several health insurance plans
• Dental & vision insurance
• Membership in the NYS Retirement System
• Deferred Compensation Investment Plan
• 13 vacation days per year
• 13 sick days per year
•  5 days of personal leave per year
• 12 paid holidays per year (plus one float day)
• Tuition reimbursement
• Training & development opportunities

We offer additional benefits, which includes:

• Telecommuting Work Plan - Employees are required to apply and obtain approval through management to telecommute according to DASNY’s Telecommuting Program Guidelines. The days designated as telecommute days must be consistent with operational needs as determined by DASNY division, department and/or unit management. Employees may only telecommute on up to four (4) workdays per pay period and shall be limited to no more than two (2) contiguous telecommute workdays. Eligibility applies after 3 months of employment.
• Limited Work from Home (LWFH) – additional telecommute days according to DASNY’s Telecommuting Program Guidelines. Eligibility applies after 6 months of employment.
• DASNY is a government employer for purposes of the Public Services Loan Forgiveness Program (PSLF Program). The PSLF Program forgives the remaining balance of certain student loans after making 120 qualifying monthly payments. For more information regarding PSLF Program and whether you qualify please visit the Studentaid.gov website.