Job description

Primary Responsibilities:

Work with assigned business customers to determine needs regarding business processes and functionality, make recommendations as appropriate
Analyze and evaluate both current and proposed business processes, perform gap analysis, and translate systems needs into detailed business Requirements / Specification Documents
Regularly host calls, serve as an active participant in other’s meetings and be an advocate for creating, reviewing, approving and implementing member facing operational letters
Manage the review and approval workflow for transactional member facing communications, including Business SME, legal, compliance and regulatory approvals
Assess, interpret, and analyze customer needs and requirements
Demonstrate and apply understanding of regulations and health care industry trends
Collaborate with business owners, process owners and technical stakeholders to identify specific requirements and lend support to the solution
Document current and future state process flows and have a strong comfort level leading and influencing others to align with “to be” process maps
Diagnose process improvement opportunities and lead teams to desired resolution
Review proofs during UAT to ensure the output meets the established requirements and quality standards
Communicate ongoing status updates to all stakeholders to ensure continued understanding of and alignment with project status/updates
Support ongoing operations/maintenance/enhancement of existing solutions in partnership with business owners and within team
Identify, escalate and help resolve issues communicated by stakeholders
Cultivate relationships with applicable internal business partners to drive support, adopting and collaboration on transactional letters projects
Drive understanding of overall business impact amongst functional areas and applicable stakeholders

Required Qualifications:

3+ years of experience as a Business Analyst, Marketing Specialist, or similar role, facilitating and documenting requirements (such as process flows; use cases; and/or business requirement documents, member materials, communications, and letters) gathered from both business and IT counterparts
Intermediate or greater level of proficiency with PC based software programs and automated database management systems (Advanced Word and basic Excel needed) with analysis of data files
Team Lead or Project Lead experience

Skills/attributes Preferred