Inside Sales Account Manager

Job Description

• Selling company columns & consumables products to end-users in assigned territories, through multichannel inbound and outbound sales activities (phone, webchat, e-mail)
• Works towards driving proactive culture of calling customer based on database and generate new business
• Utilization of SAP CRM for updating the funnel and reporting
• Responsible for handling inbound enquiries for columns & consumables of chromatography and spectroscopy instruments
• Utilizing technical knowledge to deliver value to customers whilst driving the complete Agilent portfolio, willing to speak to customer to resolve customer issues
• Works closely with the sales management to drive sales and campaigns targeting various product lines and targets
• Maintain positive business relationships and improve customer satisfaction
• Ensures the portfolio is represented in all relevant customer-facing meeting and sales-oriented activities across the territory
• Meet targets assigned for new business drive and ramp to volume activities of new products released
• Use demand generation leads to create opportunities for sales order
• Works on inside sales assignments with broadly defined objectives (including driving customer to online store)
• Utilizing SalesLoft and other sales tools to drive Ecommerce business effectively
• Weekly report of sales pipeline and forecast

Qualifications

• Bachelor's or Master's Degree or equivalent
• 2-3 years of experience in inside/field sales position within a chromatography or spectroscopy company would be required
• Excellent tele-sales skills preferably in a technical sales environment
• Ability to effectively communicate on phone, oral and written communications, good English is benefit
• Comfortable with communicating and presenting proposals via webex/MS Teams
• Enjoying working in customer-facing environment
• Competency of advance MS Excel functions is highly appreciated (vlookup, pivot table, etc)
• Meticulous, customer-centric, proactive, goal-oriented and good time management
• Can work under pressure. High customer satisfaction/loyalty
• Firm believer of constant change and is highly adaptable in rapid change environment
• Able to work independently with minimal supervision. Excellent time management and problem-solving skills
• Ability to work as a team, willing to share and exchange information among team

Option to Work Remote

Travel Required

Schedule

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Duration

Job Function