Welcome to Rimini Street!
Rimini Street, Inc., is a fast-growing global leader delivering unified software support and services. We empower licensees of Oracle, SAP, IBM, Microsoft, Salesforce®, and other cloud and locally hosted enterprise software to extract more value from their investments, advance innovation, create competitive advantage, and fuel growth.
With nearly 5000 clients served to date, we are the largest independent, full-stack ERP support and services company. Organizations who rely on our 24/7/365 support services range from progressive financial and manufacturing companies to mission-critical government agencies.
Our support quality and level of expertise consistently earn us best-in-class customer satisfaction ratings. Our people have earned Rimini Street multiple industry awards for exceptional work quality and customer service. We are proud to be recognized around the world as a Great Place to Work® and for community service efforts via the Rimini Street Foundation.
With more than 1,800 team members in 23 countries, we’re a global community guided by our purpose to provide equal access to technology. Fueled by our core values: company, clients, colleagues, and community, we’re committed to creating a culture that nurtures and rewards a growth mindset in an environment where our people are encouraged to dream big and boldly shape the industry.
Rimini Street, Inc., is a fast-growing global leader delivering unified software support and services. We empower licensees of Oracle, SAP, IBM, Microsoft, Salesforce®, and other cloud and locally hosted enterprise software to extract more value from their investments, advance innovation, create competitive advantage, and fuel growth.
With nearly 5000 clients served to date, we are the largest independent, full-stack ERP support and services company. Organizations who rely on our 24/7/365 support services range from progressive financial and manufacturing companies to mission-critical government agencies.
Our support quality and level of expertise consistently earn us best-in-class customer satisfaction ratings. Our people have earned Rimini Street multiple industry awards for exceptional work quality and customer service. We are proud to be recognized around the world as a Great Place to Work® and for community service efforts via the Rimini Street Foundation.
With more than 1,800 team members in 23 countries, we’re a global community guided by our purpose to provide equal access to technology. Fueled by our core values: company, clients, colleagues, and community, we’re committed to creating a culture that nurtures and rewards a growth mindset in an environment where our people are encouraged to dream big and boldly shape the industry.
We are actively seeking a Support Engineer, SAP PI/PO/CPI. This is a remote position and can be based anywhere in Brazil.
Position Summary
The role of the SAP (PI) Support Engineer requires functional experience, integration knowledge, infrastructure and networking expertise and skills to diagnose serious issues in SAP PI environments; then test, package and deliver fixes for such issues in complex, integrated and highly configured environments. The role of the SAP (PI) Support Engineer also requires the ability to understand complex tax and regulatory requirements, then design solutions, create functional and technical specifications, test and deliver the updates and new products.
Essential Duties and Responsibilities
- Understanding the needs and requirements of the clients by coordinating with their representatives and seeking clarity on every minute detail in order to provide the best possible solution.
- Consulting with professionals from other departments and those working on specific SAP modules such as SAP FI/CO, MM, SD and Others to ensure a consistent experience to the various users on the client's side.
- Technically implement requirements based on inputs from functional teams;
- Sustain / Support existing implementations;
- Interact with local team members to understand the necessary requirements and build interfaces according to the project;
- Interact with partner teams to understand flows and pass on knowledge about the integration architecture used in companies.
- Writing the integrations on the basis of the blueprint provided by the clients and performing regular tests on the usability of the code.
- Ensuring that all integrations are completed in schedule as per the client's guidelines and allocating appropriate resources to achieve this.
- Providing technical support to the end users in the form of troubleshooting guidelines and modifications to the system after it has been delivered.
- To stay updated with the latest technological advancement and changes in the world of SAP development and adapting to these changes by self-training and research work.
Additional Duties and Responsibilities
- Other job-related duties and responsibilities may be assigned from time to time.
Location
Education
- Bachelor’s degree in computer science or related field or equivalent experience.
Experience
- 5+ years’ experience in the field of PI/PO/CPI integration technology.
- 2+ years knowledge of SAP systems such as FI/CO, MM and SD is also required.
- Differentials: submodules and experience in technologies and integration protocols, like HTTP, HTTPS, FTP, SFTP, SOAP, REST, RFC, IDOC and JDBC.
- Experience in SAP BTP, specifically with the Integration Suite and extension service to deploy and support integration applications in Cloud and On-Premise solutions.
- Web Services: understanding of the concepts and technologies involved in web services, such as XML, WSDL, SOAP, REST, among others.
- Knowledge in SQL (Structured Query Language), such as SELECT, INSERT, UPDATE and DELETE.
- Knowledge of ABAP programming in the area of integration of IDOC, Proxy and RFC developments.
- Experience in integration technologies and protocols, eg. HTTP, HTTPS, FTP, SFTP, SOAP, REST, RFC, IDOC and JDBC.
- A track record of successful bug free codes written for clients.
- Deep working knowledge and understanding of supporting business processes.
- Analytical, logical problem resolution skills.
- SAP certification(s) preferred.
- Knowledge of maintenance/patching mechanics and SAP architecture.
- Demonstrable history solving complex problems across multiple modules.
- Knowledge of maintenance/patching mechanics and SAP architecture.
Skills
- Good analytical and problem-solving skills to carry out their daily functions effectively.
- Superb technical trouble-shooting skills ability to debug code and the tenacity for complex problem solving.
- Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.
- Strong knowledge of key application functionality, tables, and relationships
- Deep knowledge of SAP customization/extension methodologies
- Excellent development skills using SAP toolset.
- Excellent interpersonal, presentation and communication skills – verbal & written.
- Fluency in both English & Portuguese is required.
- Attention to detail and the ability to learn quick.
- Extreme focus on Client satisfaction
- Demonstrated ability to work independently and as part of a team.
- Ability to work calmly and professionally in high pressure situations.
Preferred Qualifications
- The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x, ECC and S4 Hana) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.
- Knowledge of any Country Specific Solutions would be an advantage.
- A consulting background, while not mandatory, would be useful.
- Experience with localizations and global implementations would be an advantage.
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
- Company
- We dream big and innovate boldly.
- Colleagues
- We work with extraordinary people who create a culture of mutual respect and collaboration.
- Clients
- We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
- Community
- We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
- Nasdaq-listed under ticker symbol RMNI since October 2017
- Over 4,900 signed clients, including over 180 of the Fortune 500 and Global 100 companies
- Over 1,800 team members in 23 countries
- US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
- Company
- We dream big and innovate boldly.
- Colleagues
- We work with extraordinary people who create a culture of mutual respect and collaboration.
- Clients
- We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
- Community
- We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
- Nasdaq-listed under ticker symbol RMNI since October 2017
- Over 4,900 signed clients, including over 180 of the Fortune 500 and Global 100 companies
- Over 1,800 team members in 23 countries
- US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
