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Sr. DW Production Support Lead

unlimited holidays - extra holidays - extra parental leave - long remote period allowed

Remote:

Full Remote

Experience:

Senior (5-10 years)

Work from:

Offer summary

8+ years of experience in DW production support, Proficiency in Azure, Databricks, SQL, and Informatica.

Lead DW production support for on-prem and cloud applications
Manage global team, drive customer satisfaction, establish governance structure, and oversee demand forecasting
Mentor, train, supervise staff, participate in continuous improvement initiatives, and ensure SLA compliance
Experience in Tax/Audit/Advisory domain is advantageous but not mandatory; Knowledge of ServiceNow and Jira is required

Keylent Inc Information Technology & Services SME https://www.keylent.com/

201 - 500 Employees

Position: Sr. DW Production Support Lead (On-Prem and Azure)

Location: Remote

Duration: 12 months

Job Description:

Must have 8+ years of experience in DW production Support
Should be good Azure, Databricks, SQL; Having Informatica knowledge will be an advantage.
Should have experience in leading production support for multiple DW application both on-prem and cloud
Managing teams spread across various regions.
Can be from any domain but preferred from Tax/Audit/Advisory experience not a must
Drive customer satisfaction across incidents and projects
Establish daily, weekly, and monthly governance structure with team members and customers and ensure that periodic account reviews are conducted, and critical issues are reported and addressed
Manage demand forecasting and report demand fulfillment against the forecasted demand
Mentor, train, and supervise staff.
Participate in Continuous Improvements Initiatives
Monitor and control delivery of a committed set of SLAs and Key Measures for a portfolio of customer applications cutting across various customer business lines
Must have knowledge in ServiceNow, Jira