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Sr. DW Production Support Lead

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Experience: 
Senior (5-10 years)
Work from: 
Suriname

Offer summary

Qualifications:

8+ years of experience in DW production support, Proficiency in Azure, Databricks, SQL, and Informatica.

Key responsabilities:

  • Lead DW production support for on-prem and cloud applications
  • Manage global team, drive customer satisfaction, establish governance structure, and oversee demand forecasting
  • Mentor, train, supervise staff, participate in continuous improvement initiatives, and ensure SLA compliance
  • Experience in Tax/Audit/Advisory domain is advantageous but not mandatory; Knowledge of ServiceNow and Jira is required

Keylent Inc logo
Keylent Inc Information Technology & Services SME https://www.keylent.com/
201 - 500 Employees
See all jobs

Job description

Position: Sr. DW Production Support Lead (On-Prem and Azure)

Location: Remote

Duration: 12 months

Job Description:

  • Must have 8+ years of experience in DW production Support
  • Should be good Azure, Databricks, SQL; Having Informatica knowledge will be an advantage.
  • Should have experience in leading production support for multiple DW application both on-prem and cloud
  • Managing teams spread across various regions.
  • Can be from any domain but preferred from Tax/Audit/Advisory experience not a must
  • Drive customer satisfaction across incidents and projects
  • Establish daily, weekly, and monthly governance structure with team members and customers and ensure that periodic account reviews are conducted, and critical issues are reported and addressed
  • Manage demand forecasting and report demand fulfillment against the forecasted demand
  • Mentor, train, and supervise staff.
  • Participate in Continuous Improvements Initiatives
  • Monitor and control delivery of a committed set of SLAs and Key Measures for a portfolio of customer applications cutting across various customer business lines
  • Must have knowledge in ServiceNow, Jira

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

SQL (Programming Language)ServiceNowContinuous Improvement ProcessDatabricksOrganizational StructureJIRAMicrosoft AzureInformatica

Other Skills

  • Leadership Development
  • Team Management
  • Mentorship
Are you interested?

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