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Customer Adoptions Co-Ordinator

76% Flex
EXTRA HOLIDAYS
Remote: 
Full Remote
Contract: 
Experience: 
Junior (1-2 years)
Work from: 

Offer summary

Key responsabilities:

  • Support the transition of Accountancy products to cloud services
  • Serve as Project Coordinator for transitions
  • Proactively encourage transitions by calling existing customers
  • Provide internal training, assist the Support Team, and create tutorials
IRIS Software Group logo
IRIS Software Group Computer Software / SaaS Large https://www.iris.co.uk/
1001 - 5000 Employees
See more IRIS Software Group offers

Job description

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Your missions

We are seeking a Customer Adoption Coordinator to join our existing Professional Services Team within IRIS Accountancy as part of the Customer Adoptions Programme.

You will be responsible for guiding customers through their journey, ensuring they successfully adopt and utilise our products or services. You will work closely with customers to understand their unique needs, provide personalised onboarding and training, and act as their advocate within the company.

This role is essential for fostering strong customer relationships and driving customer satisfaction, retention, and growth.

Responsibilities

  • Support the transition of IRIS desktop Accountancy products to cloud based solutions.
  • Act as Project Co-Ordinator for the supported transitions
  • Outbound calling to existing customers to proactively encouraging a transition.
  • Provide internal training as and when required
  • Assist the Support Team as and when required
  • Creating and maintaining tutorials and resource material

Experience - Be a strong and effective communicator. - Persuasive, encouraging and motivating. - Technically competent with various software programs such as Word, Excel, PowerPoint etc. - Excellent standard of written and spoken English

Required profile

Experience

Level of experience: Junior (1-2 years)
Industry :
Computer Software / SaaS
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Soft Skills

  • Motivation
  • Persuasion
  • Effective Communication

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